Daniel Fleischman Email & Phone Number

Greater Minneapolis-St. Paul Area

The Dunn Group dedicates itself to helping clients improve performance by strengthening the organizational culture, engaging employees, understanding customer preferences and advancing the mission of the firm to drive top and bottom line results.Our mission is to build the capabilities required to realize the organization's strategic intent and the.

Greater Minneapolis-St. Paul Area

Upsie is confronting the $40-billion extended warranty industry by challenging marketplace conventions and empowering consumers with information, access and convenience. The industry’s checkered reputation has included high prices (markups as much as 500 percent), a “hard sell” from cashiers & sales personnel, along with murky terms and conditions. Upsie's.

Richfield Mn.

Built innovative end-to-end plan to lower after-sales cost through analitics, sales strategy, return and exchange policy and strategy, reverse logistics strategy, service model analisis, and leveraging vendor returns agreements. Built overarching philosophy to build customer satisfaction while lowering costs of product returns and warranty fullfillment..

Richfield Mn.

Service Model Strategy Development, After-Sales Cost Controll, Return & Exchange Analisis and Reduction, Vendor Negotiations. Developed accurate system for meausring R&E, and seperating costs from factory warranty fullfilment. reduced R&E costs in Printers by 80%, Digital Cameras by 50% and Computer Peripherals by 90%.Also built an iPod Service Model that.