Daniel Knott Email & Phone Number

Lake Mary, Fl, Us

• Successfully managed and led a team of 10 developers, 3D artists, and consultants to launch the top MMO game on the WAX Blockchain, built on Unity.• Lead business development, payroll, administration, marketing, hiring, and managed a team of developers and contractors.• Created and executed organizational roadmaps, identified market needs, and managed financials to drive growth and revenue.• Achieved over 300% monthly user growth, enabling rapid and efficient scaling of the company.

Longwood, Florida

• Acquired needed documentation and ensured proper financing options for customers in a high-pressure environment• Educated and sold customers on different warranties, pre-paid maintenance packages, gap insurance and other auxiliary products overall improving the customer’s ownership experience• Deep experience and familiarity with financial compliance, regulations, and documents required to obtain funding due to daily interactions with numerous financial institutions

Longwood, Florida

• Consistently ranked among the top-selling sales representatives for three consecutive months.

Orlando, Florida Area

• Provide technical and consulting support for AT&T business and personal account customers via phone, email, and chat, utilizing our company’s Tech Support app• Educate and engage users on how to take advantage of their cell phone technology and functionality and provide them with basic troubleshooting techniques for common user issues• Promote and customize add-on services and provide online demos to showcase benefits of the upgrades • Respond to customer complaints and provide effective resolutions aimed at exceeding customer satisfaction and improving the overall customer experience• Add-on service plans to better meet customers’ needs • Assist users in installing and using our app to help resolve a variety of cell phone issues • Consistently exceed monthly quality assurance and sales goals - finished in top 10% of 800 employees for Asurion’s AT&T account team

Deland, Florida

• Provided customer service and technical support for Intuit’s small to medium business owners using Pro, Premier and Enterprise QuickBooks, QuickBooks Online and QuickBooks POS• Analyzed client’s bookkeeping and accounting discrepancies and applied necessary corrections to ensure accuracy of the customer’s financial records• As Team Leader, assigned periodically to supervisory role during the launch of new pilot programs, requiring managing the following: one on one coaching of team members, evaluation of quality assurance results and providing team members with feedback, and participation in operation meetings• Conducted significant research into client data discrepancies to track down the paper trail – while working with Risk Management and Legal teams to ensure compliance with relevant State and Federal laws • Respond to customer complaints and provide effective resolutions• As Product Ambassador, responsible for client feedback gathering and analysis, and reporting results to management team

Sanford, Florida

Busser, Alley Coordinator, Baker, & Prep Team

Associate Of Arts - Aa, Information Technology

Business Administration And Management, General

Business Administration And Management, General