Daniel Knott Email & Phone Number

Lake Mary, FL, US

• Successfully managed and led a team of 10 developers, 3D artists, and consultants to launch the top MMO game on the WAX Blockchain, built on Unity.
• Lead business development, payroll, administration, marketing, hiring, and managed a team of developers and contractors.
• Created and executed organizational roadmaps, identified market needs, and managed financials to drive growth and revenue.
• Achieved over 300% monthly user growth, enabling rapid and efficient scaling of the company.

Longwood, Florida

• Acquired needed documentation and ensured proper financing options for customers in a high-pressure environment
• Educated and sold customers on different warranties, pre-paid maintenance packages, gap insurance and other auxiliary products overall improving the customer’s ownership experience
• Deep experience and familiarity with financial compliance, regulations, and documents required to obtain funding due to daily interactions with numerous financial institutions

Longwood, Florida

• Consistently ranked among the top-selling sales representatives for three consecutive months.

Orlando, Florida Area

• Provide technical and consulting support for AT&T business and personal account customers via phone, email, and chat, utilizing our company’s Tech Support app
• Educate and engage users on how to take advantage of their cell phone technology and functionality and provide them with basic troubleshooting techniques for common user issues
• Promote and customize add-on services and provide online demos to showcase benefits of the upgrades
• Respond to customer complaints and provide effective resolutions aimed at exceeding customer satisfaction and improving the overall customer experience
• Add-on service plans to better meet customers’ needs
• Assist users in installing and using our app to help resolve a variety of cell phone issues

Deland, Florida

• Provided customer service and technical support for Intuit’s small to medium business owners using Pro, Premier and Enterprise QuickBooks, QuickBooks Online and QuickBooks POS
• Analyzed client’s bookkeeping and accounting discrepancies and applied necessary corrections to ensure accuracy of the customer’s financial records
• As Team Leader, assigned periodically to supervisory role during the launch of new pilot programs, requiring managing the following: one on one coaching of team members, evaluation of quality assurance results and.
• Conducted significant research into client data discrepancies to track down the paper trail – while working with Risk Management and Legal teams to ensure compliance with relevant State and Federal laws
• Respond to customer complaints and provide effective resolutions
• As Product Ambassador, responsible for client feedback gathering and analysis, and reporting results to management team

Sanford, Florida

Busser, Alley Coordinator, Baker, & Prep Team

Associate Of Arts - Aa, Information Technology

Business Administration And Management, General

Business Administration And Management, General