Chief of staff team to the Senior Vice President.

Responsibilities Performance Management: Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators. Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction. Consult with District/Agent Principals to implement agent location specific action plans for improvement. Communicate sales programs results/effectiveness to the field. Train, coach, and educate agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems. Provide both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are met and exceeded. Drive agents/retailers to hit sales objectives. Develop marketing plan for and participate in store grand openings and special events. Observe store personnel’s sales techniques and customer interaction, and coach employees on VZW selling strategies. Channel Growth: Prospect new agent/retailer locations, and coordinate meetings, negotiate contracts and assist new agents/retailers with procedural setup. Identify and provide recommendations to VZW

Responsibilities Performance Management: Lead team to meet and exceed assigned quotas and manage churn. Assess individuals and team performance and initiate development plans to narrow competency gaps. Ensure retail area storefront, merchandise and literature is in conformance with the merchandising plan.Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results. Analyze staffing needs of the store and provide hiring and promotion decisions, and initiate disciplinary action, as appropriate.Reporting: Responsible for financial and sales reporting. Must manage cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met. Customer Retention: Maintain and grow existing customer base and manage churn. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve escalated customer complaints in a timely and empathetic manner.Market & Industry Knowledge: Maintains knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings.

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Responsibilities Sales Results: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. Demonstrate equipment functions and network capability. Perform rate package evaluations and propose solutions that best benefit the company and the customer. You must also be able to move throughout the store to actively engage customers, demonstrate products, and effectively execute the sales function. Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Ensure customer satisfaction and resolve all customer issues and concerns. Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts. Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable trainings/meetings.