Daniel H. Email & Phone Number

I provide translation services for a German voluntary service organization that sends volunteers from Germany around the world for various service projects. I translate the German applications for service into English so that they can be read by the host organizations. Translations include basic information pertaining to the applicant, as well as more.

Cleveland, Ohio, United States

Offers extensive operational support, promoting seamless retail operations and effective facility administration. Aids retail personnel by providing essential safety, training, finance, and security support. Collaborates interdepartmentally with Marketing, Sales, Finance, Visual, Loss Prevention and Tech Support to provideTrek-owned retailers with creative.

Cleveland, Ohio, United States

Providing exceptional customer care and support to trekbikes.com global customers as well as Trek retailers. Providing answers and solutions to pre-and post- purchase inquiries, warranty support, and customer relationship management. Interacting with customers through phone, chat and email. I find creative ways to surprise and delight our customers in all.

North Olmsted, Ohio

Assisted with the day to day operations of Eddy's Bike shop, including sales, service, and customer relationship management. I was responsible for store inventory management, order receiving, service center management, and staff training.

I led sales, rider support, fit consults, and warranty efforts for Thesis Bikes. I was the lead for all customer service related inquiries and escalations. I also assisted with order processing and inventory planning.

Blue Ash

In addition to acting as General Manager for three stores, I also served as Store Manager for one location. I was responsible for all day-to-day operations, including but not limited to staff scheduling, training, hiring, sales, performing and coordinating bicycle repairs, customer service, and planning store events. I was the buyer for all 3 locations and.

Blue Ash, Ohio

• Managed a broad spectrum of tasks encompassing operations, outreach, marketing, public relations, sales, and technical service, resulting in improved net-promoter scores and increased profit.
• Project director for all inventory management and purchasing initiatives to optimize stock levels and selection.
• Effectively directed sales and service efforts, driving the company's revenue growth.
• Implemented comprehensive staff training programs, boosting employee performance, and fostering overall store sales growth.

Fort Wright, Kentucky

I served as Store Manager for the opening of our newest location. Responsible for purchasing and coordinating arrival and receipt of initial inventory order (100+ bicycles and accessories). Oversaw day to day operations of the store, including scheduling, sales and service, staff training, fitting, and facilities management.

West Chester, Ohio

Acted as Store Manager for our flagship store. In addition to managing day to day operations, oversaw our move to a new physical location.

Blue Ash, Ohio

Responsible for all manner of bicycle sales and service, as well as customer care.

Cincinanti, Ohio

Managed, edited and distributed data layers, as well as created thematic maps and datasets for private and public projects. Provided customer support for online mapping and edited GIS databases for a countywide region.

Cincinnati, Ohio Area

Worked with professors in the Planning Department on duties related to Urban Planning coursework, including grading homework, leading study/review sessions, reviewing and editing chapter/book projects,graphic design, and organizational tasks.

Cincinnati, Ohio Area

Filled work order requests pertaining to all manner of residential maintenance, including HVAC, plumbing, drywall repair, electrical, appliances, and grounds-keeping.

Responsible for network installation and troubleshooting. Aided in computer set-up, LAN installation, and virus/malware removal.

Bammental, Baden-Württemberg, Germany

• Provided comprehensive support to individuals affected by various types of combat-related trauma, ensuring access to necessary care and resources.
• Provided leadership for all facets of operations, fundraising, marketing, public relations and outreach.
• Led seminars in German and English in Europe and North America on topics of war, peace, and nonviolence.

Richmond, Virginia Area

Assisted with all manner of residential construction and remodeling, including electrical, drywall, concrete, framing, roofing, siding, plumbing, and painting.

Goshen, Indiana

Prepared, poured and finished stamped and colored concrete projects.

Goshen, Indiana, United States

Altes Lager, Germany

Taught Elementary English at a German Elementary School for grades 1-5 in addition to mentoring local youth. Planned lessons and youth events.

Masters Of Community Planning, City/Urban, Community And Regional Planning, 3.9

Activities and Societies: Faculty Award for Outstanding Student, DAAPWorks 2013 Director’s Choice Award, University of Cincinnati Cycling.

Youth Ministry And Recreation, Religion, Theology, Psychology

Activities and Societies: Soccer 3 years, Varsity soccer co-captain senior year, Big Brothers volunteerC. Henry Smith Peace Oratory 2nd.

Education record

Activities and Societies: Varsity Soccer, Basketball, Track and Field. Junior and senior class play.