Work directly with Heartland POS customers (which are merchants, often in a retail and restaurant setting) in a call center environment, as well as Heartland Dealers. Interacting with customers, providing first-level technical support to end users by troubleshooting hardware, software, and networking issues.

Electrician Helper

• Assist with procurement for equipment and resources for new projects.• Maintain and update internal files to track all progress on needed items.• Speak with vendors via email or phone calls to place orders, track order ETA's, correct order errors/ returns, and overcome supply chain issues.

• Receive reports from off-site clients to cross-reference with internal files to track overdue items.• Schedule meetings with team leads and managers to discuss missing items from individual departments and implement procedures to reduce internal loss.• Coordinate with team members to assist with discrepancies corrections.

• Take inventory from outputting departments and scan into custom made Excel files for submission and storage.• Run daily reports to track returned output to be cross referenced with overdue returns.• Maintain files, assist with updating and improving Excel calculations for better error checking, efficiency.

• Speak directly with insurance companies to verify coverage details and eligibility.• Speak directly with funeral home directors to find out what financial obligations the family needs covered by insurance companies.• Arrange calls with family members and insurance companies as needed to go over coverage or receive verbal consent to go over coverage with insurance companies.

• Responsible for running reports and generating regular case updates for vendor approval.• Proofread documents for accuracy, including review of deadlines and class member specific information.• Create and maintain timelines for various projects, including both internal and external deadlines and facilitating the completion of associated tasks.• Drafting of project specific specifications documents for dissemination to class members and clients.• Receive and resolve claimant inquiries received via phone, email and physical mail regarding project specific questions. • Perform and audit data entry of claimant correspondence for accuracy. • Provide weekly reports to Senior Staff regarding project specific statistics; and Coordinate communications and/or tasks between various departments to ensure all deliverables are delivered in a timely manner.

• Review medical records for diagnosis in relation to hernia mesh claims. • Gather claimant information for data entry and record keeping. • Log all incoming and outgoing claimant communications in the database. • Follow-up and maintain client relations. • Request medical records from medical facilities and review records when received for related medical procedures.

• Responsible for reviewing client submitted requests for stock transfers.• Verify submitted documents included required legal qualifications to permit transfers.

Warehouse order puller.

-Worked closely with clients to provide quality professional technical support.-Responded to customer requests through Service-Now and EM7 Ticketing systems,as well as phone and email help desk support.-Troubleshooting Outlook, Windows, Mac, Active Directory, Finances, and HR based issues.-Worked with escalation groups to resolve complex issues and assist Tier 2 Support.-Used multiple internal knowledge bases to research and resolve complex issues.

Character Simulations

Cloth Simulation

Cloth, hair, fur simulation and cleanup.

Character Rigger

CSR for residential and business accounts.- Provisioned modems for services on account.- Worked remotely with customers to troubleshoot and resolve equipment issues.- Used network testing software utilities to test for connectivity and packet loss.- Communicated with NOC to troubleshoot and resolve customer network outages.