Senior Manager - Product Specialist And Technical Support
Current• Successfully established and managed Accroma's first US field office, overseeing the development of a testing site, product showcase, and logistics and shipping capabilities.• Leveraged deep product knowledge to identify and suggest UI improvements that enhanced user experience and increased product adoption• Conducted technical demonstrations and workshop in Basel, Switzerland to showcase the advanced capabilities and features of our robotics product to distributors… Show more • Successfully established and managed Accroma's first US field office, overseeing the development of a testing site, product showcase, and logistics and shipping capabilities.• Leveraged deep product knowledge to identify and suggest UI improvements that enhanced user experience and increased product adoption• Conducted technical demonstrations and workshop in Basel, Switzerland to showcase the advanced capabilities and features of our robotics product to distributors worldwide.• Proactively collaborated with engineering teams to implement hardware enhancements based on user feedback and market trends.• Parsed raw log data from embedded code to provide justification for optimization decisions (RegEx)• Led and executed complex laboratory robot installations, overseeing chemical use cases, physical setup, timelines, facilities requirements, and IT integration. Show less