• Being the first response to customer calls.• Contacting customers via phone and email to schedule and assist with IT issues• Creating tickets based on the customer issues (including setting the priority – Low, Medium, High, Critical)• Working within pre-defined SLA agreements based on ticket priority• 365 azure admin portal• Server and Active directory (unlocking accounts and password resets)• Windows Powershell to run various commands• Microsoft Office 365 troubleshooting• General Windows troubleshooting (Updates, Slow PC, Time and date settings issues, printers)• SharePoint and OneDrive issue troubleshooting• Application installation (Various)• Google Workspace admin portal• The use of Remote Monitoring Software (Datto, Ninja, ConnectWise, Halo, Splashtop, N-Able)• The use of various company documentation platforms (IT glue, Hudu)

•Running script through windows shell to capture advert data from a predefined selection of YouTube videos. •Running program through windows shell to capture advert data from gaming applications on mobile devices.•Working on multiple projects simultaneously throughout the day•Searching through AI captured website screenshots and identifying brand sector/type from adverts presented. •Researching brands discovered, to find HQ locations and website domains.

• Sorting/prioritising clients and urgent samples• Training and assisting new members of staff where necessary (Including seniors and new management)• Contact pathologists and organise times daily for their cut-up duties• Liaise with and deal with any client/specimen discrepancies • Labelling/Booking in specimens for cut up using the LIMS system• Booking in slides and/or blocks for referral cases• Assisting at cut up where necessary by organising workflow of trays• Reagent change and daily maintenance of processors• Make up solutions as necessary• Preparation of stock transport boxes for delivery• Carry out chuck out• Ensure Cut up room is clean• Carry out any other tasks deemed necessary to the department.• To rotate into the main laboratory on a regular basis and assist in the routine duties• To help with NHS work if required

• Unpacking and sorting through envelopes of confidential votes.• Scanning in barcodes from ballot papers to add to the database management system.• Checking that records (full name, address, right to vote, signature) match government system details.• Liaising with management team to rectify any non-scannable or problematic votes.• Generation of reports to summarize votes from local constituencies.

• Showing customers optional payment plans to increase revenue for business.• Answering the telephone to customers and customer service with a proficient clerical manner.• Actively engaging with customers to get online orders if stock was not available instore.• Stockroom and delivery duties, making sure that best sellers were on the shop floor as a priority.• Assisting with sale preparation to ensure merchandising standards were correct.• Giving support to other stores going through refurbishments whilst keeping up company standards.