Daniel Harrison Email & Phone Number

Boston, MA, US

- Lead researcher on a contract project wrapping in November of 2024. - Focus is a unique hybrid of physical space and people process design, in addition to digital solution improvements for one of the world's largest investment banks.- Project has included observational research on-site at multiple client offices, and qualitative interviews with over 50.

Boston, Massachusetts, United States

• Hybrid product strategy and user researcher role at an agency that led clients from early discovery through design, testing, and building of creative solutions. Quickly becoming a subject matter expert in clients’.
• Non-Profit: Special Olympics of Massachusetts: Led a three-month discovery, utilizing contextual inquiries, journey and service mapping, and interviews to guide digital transformation. Resulted in increased.
• Education and PublishingCengage: Designed user needs definition for a large educational publisher including market analysis, user interviews, quantitative surveying, and persona building. Resulting synthesis was key in.
• HealthcareMassachusetts General Hospital: Researched multiple stakeholder archetypes to define needs in a redesign of client’s intranet. Leveraged SaaS platforms to build solutions and conducted usability tests to.
• Enterprise SaaSALKU: Ideation and discovery for a mobile app for a large recruiting firm. Led workshops, designed and tested prototypes in focus groups, and presented findings to C-suite stakeholders, resulting in.
• B2B SalesAramark Vestis: Concept validation of B2B portal redesign, including competitive analysis, A/B testing with analytics, unmoderated usability studies, and service design strategy. Resulted in industry-leading.

Boston, Massachusetts, United States

• Open Kitchens Project: Designed onboarding systems for online event contributors and assessed service design for a culinary and community engagement site.
• Griffith Intuitive Coaching: Redesigned website; with focus on refinement of UI heuristics, UX writing, information architecture, and copywriting/editing.
• Mystery Tackle Box: Built new account and order history management features and assessed information architecture re-structuring for e-commerce business.

Boston, Massachusetts, United States

• Excelled in a twelve-week, full-time remote immersive course (over 700 hours invested). Daily learning and practicing creative problem solving, design thinking, and research-based solutions using industry leading UX.

Greater Boston

• Strategized, pursued, and secured new clients via networking, research, and product presentations. Exceeded performance goals and deliverables, increasing client base by 30%.

Seattle, Washington, United States

• Consultatively developed research-based solutions for clients by developing iterations on their sales strategies; leading directly to increased B2B and B2C growth, averaging 3.5 new accounts per month.

Seattle, Washington, United States

• Cultivated strong self-starter skills; built personal work strategies based on analysis and synthesis of user data. Daily recognized via positive user reviews.

Seattle, Washington, United States

• Created service design solutions focused on best practices for small business operations, while managing a team of fifteen direct reports.
• Developed a robust sales program with focus on curation of highly varied user experiences. Iterated design and service solutions based on observed user needs.

User Experience Design Immersive

Photography

Sociology