- Lead researcher on a contract project wrapping in November of 2024. - Focus is a unique hybrid of physical space and people process design, in addition to digital solution improvements for one of the world's largest investment banks.- Project has included observational research on-site at multiple client offices, and qualitative interviews with over 50 individuals.

Hybrid product strategy and user researcher role at an agency that led clients from early discovery through design, testing, and building of creative solutions. Quickly becoming a subject matter expert in clients’ areas of opportunities resulted in generation and presentation of actionable insights which guided granular design decisions through high level project goals.• Non-Profit: Special Olympics of Massachusetts: Led a three-month discovery, utilizing contextual inquiries, journey and service mapping, and interviews to guide digital transformation. Resulted in increased efficiencies throughout the organization and creation of custom tools allowing for new avenues of user engagement and retention, including near 10x engagement increase after launch. ***Nominated for 2024 CX Award for “Best CX Deployment.”*** • Education and PublishingCengage: Designed user needs definition for a large educational publisher including market analysis, user interviews, quantitative surveying, and persona building. Resulting synthesis was key in guiding an AI-leveraging market disruption strategy.• HealthcareMassachusetts General Hospital: Researched multiple stakeholder archetypes to define needs in a redesign of client’s intranet. Leveraged SaaS platforms to build solutions and conducted usability tests to refine iterations. Resulted in modernization of a vital tool and restored employee trust in its reliability.• Enterprise SaaSALKU: Ideation and discovery for a mobile app for a large recruiting firm. Led workshops, designed and tested prototypes in focus groups, and presented findings to C-suite stakeholders, resulting in clarified direction of product roadmapping.• B2B SalesAramark Vestis: Concept validation of B2B portal redesign, including competitive analysis, A/B testing with analytics, unmoderated usability studies, and service design strategy. Resulted in industry-leading e-commerce capability and 46% lead generation increase.

• Open Kitchens Project: Designed onboarding systems for online event contributors and assessed service design for a culinary and community engagement site.• Griffith Intuitive Coaching: Redesigned website; with focus on refinement of UI heuristics, UX writing, information architecture, and copywriting/editing.• Mystery Tackle Box: Built new account and order history management features and assessed information architecture re-structuring for e-commerce business.

• Excelled in a twelve-week, full-time remote immersive course (over 700 hours invested). Daily learning and practicing creative problem solving, design thinking, and research-based solutions using industry leading UX design processes in a variety of design sprint formats.

• Strategized, pursued, and secured new clients via networking, research, and product presentations. Exceeded performance goals and deliverables, increasing client base by 30%.

• Consultatively developed research-based solutions for clients by developing iterations on their sales strategies; leading directly to increased B2B and B2C growth, averaging 3.5 new accounts per month.

• Cultivated strong self-starter skills; built personal work strategies based on analysis and synthesis of user data. Daily recognized via positive user reviews.

• Created service design solutions focused on best practices for small business operations, while managing a team of fifteen direct reports.• Developed a robust sales program with focus on curation of highly varied user experiences. Iterated design and service solutions based on observed user needs.