My time at the chemical distribution company Fluorochem involved processing orders of R&D chemicals from customers from the UK and Worldwide, and additionally helping with IT related issues.I gained valuable customer services experience through communication with customers in regards to their orders via email and telephone.I was also called in occasionally to assist the IT manager with various operations such as: setting up new computer systems, managing and installing software and testing updates on the sales system.Although my time at Fluorochem was brief, I see it as immensely valuable experience.

During my time at Bright Future Software, I worked as a Software Development Apprentice.Here I gained valuable insight into the fundamentals of computer programming and the software development process. My time was balanced between practical programming sessions (during which we were given a case study and asked to produce software for a model business to solve various issues as a team).I also worked towards a Level 3 Extended Diploma in software development and a Diploma of professional competency in IT. I was on track to achieve the highest possible grade (Distinction *), however my time was cut short at the company after it unfortunately fell into liquidation and I was made redundant as a result.