RDF Digital has been offering a complete portfolio of IT solutions since 1994. Staffed by expert Consultants, Analysts & Software Engineers, who all work together to create comprehensive Agile IT solutions - Design, Development, Testing, Maintenance & Specialist Recruitment Services, all delivered by some of the best minds in the industry.Whether you need a total outsourced solution, a high-level Consulting relationship, top-level recruitment assistance, or temporary staffing to add to your IT, technical, engineering or professional workforce, we are here for you. We are highly service orientated combining "small company"​ attention to detail with "large company"​ capabilities to help our clients meet their business goals. Our global reach ensures we meet their needs wherever they might be. We place equal importance in both candidate & client satisfaction, & on providing a thorough & professional recruitment service. As a company, we are enthusiastic about our profession and proud of our long history serving an impressive list of satisfied clients. We value the long-term relationships & trust given to us by both our clients & employees.International Programming & Systems, Inc.Since 1980 IPS has delivered end-to-end Technology & "People"​ Services solutions to a wide range of companies across the USA & UK. Whatever the size of your organization, IPS can add value to your business.Whether you need a total outsourced solution, a high-level Consulting relationship, top-level recruitment assistance, or temporary staffing to add to your IT, technical, engineering or professional workforce, we are here for you.We are highly service orientated combining "small company"​ attention to detail with "large company"​ capabilities to help our clients meet their business goals. Our global reach ensures we meet their needs wherever they might be. We place equal importance in both candidate & client satisfaction, in providing a thorough and professional recruitment service.

ACS Performance is an independently-owned Recruitment Consultancy based in Sayers Common, our company is built on foundation of strong and trusting relationships with clients and candidates alike.The team specialise in providing temporary and permanent staff for Technical & Engineering, Manufacturing & Logistics, Accountancy & Finance, IT, Office Support and Sales & Marketing employers nationwide. ACS provide an honest, transparent, reliable and ethical approach to recruitment, we take pride in offering exceptional customer service and value for money, with a special flair for putting together bespoke recruitment packages to suit a huge range of Clients. The ACS team work tirelessly for our clients and candidates and we have the right combination of energy, experience and capability to get the desired result for you

• Responsible for a team of sales and customer service agents, providing technical support and ensuring that all KPI’s are met• Quality checking calls and providing feedback on agents performance• Produce daily stats indicating agents KPI results• Produce development plans highlighting areas for agent growth, ensuring that relevant training is conducted to maximise performance within the team• Conduct team meetings and monthly individual 121’s with team members• Complete probationary reviews for new starters and annual appraisals for existing staff• Interview new staff and conduct telephone role plays as part of the recruitment process• Chair investigation meetings and disciplinary hearings• Manage working patterns of employees to ensure optimum staffing levels in line with the call forecasts• Resolve customer complaints both verbal and written to a satisfactory level within agreed SLA’s and in line with FCA and TCF regulations• Resolving outstanding debt issues• Ensuring the smooth running of the sales department during business hours• Work side by side with controller in order to achieve business targets

• Trained new members of staff to company standards• Monitored and supported agents to ensure they are compliant with FSA regulations• Available to assist agents on calls to ensure product knowledge is accurate• Continued to answer incoming calls within an established, busier call centre• Handled escalated calls and respond to any customer complaints• Created and implemented monthly incentives to increase sales and achieve company targets• Managed the team and took on additional responsibilities in the absence of team supervisor• Produced and communicated agent and team performance stats

Key player in the project team assigned to ensure the website was accurate before the launch• Best performer throughout the training program• Answered over 30 incoming calls per day within the agreed SLA• Ensured that any calls/enquiries that could not be supported on the first line were routed to the appropriate team• Targeted on optional extras as well as insurance• Proactive approach to sales, made outbound calls to clients who had visited our site without booking or without booking all products available• Managed customers accounts and enquiries• Regular top seller within a 30 seated contact centre

Effective management of 12 members of staff per shift between a busy bar and kitchen• Successfully managed the bar / kitchen, took on additional responsibilities whenever necessary• Always exceeded targets in order to achieve my monthly bonus• Reviewed and streamlined working methods to enable the bar and kitchen to run proactively• Motivated and trained my team to help improve trading and increase margin• Adaptable member of staff who goes beyond what is expected• Produced and communicated daily/weekly/monthly reports

• Supervised and supported staff in absence of shift manager• Responsible for stock control and all associated administration• Close liaison with several other businesses who supply Wetherspoons across the whole of the UK• Kept the premises to mystery shopper standards at all times• Helped with the set up and opening of our sister pub Lloyds which is also at Gatwick North Terminal