Daniel Spencer Email & Phone Number

United States

Raleigh, Nc

Creator and producer for several successful podcasts reaching a consistent listening audience in the thousands Responsible for content creation, sound design, content editing, social engagement, ensuring timely release of episodes, scheduling guests and co-hosts, etc.

Raleigh-Durham, North Carolina Area

Creating consistent content in the form of beer reviews while fitting within certain constraints and maintaining a level of humor.

Handle all incoming calls pertaining to HR and Payroll concerns including leave structures, tax explanations, and complex retroactive deductions issues

As a Customer Resolution Manager, I support frontline call center associates with information and understanding, as well as handle escalated issues directly from customers. I also utilize several programs to track opportunities for our frontline reps to improve their abilities, and coach them directly to those opportunities. Additionally, I foster strong internal relationships with business partners to improve functionality, efficiency, and morale.

Responsible for developing, creating, planning, and executing 30-day training program for new hires entering Fidelity. Course material included company culture, basics of benefits, systems use, etc.

Raleigh, Nc

I organize St. Baldrick's Foundation Signature Head-Shaving Events, which are fundraising events in which participants shave their heads in support of childhood cancer research.This includes working with venues, coordinating and managing volunteers, shavees, barbers, etc., soliciting donations, organizing activities, running the event, and working with the Foundation to get supplies for the event and get the funds from the event to them.

Trenton, Nc

Assisted with all aspects of brew-day operations on 15 bbl system, including milling grain, running control board during mashing and boiling, measuring and adding hops, prepping fermentation tanks, transferring wort and beer from point A to point B, and cleaning. Assisted with yeast handling, ingredient management, and was trained in forklift operation.

Durham, Nc

• Served in a reference and support role for Tier I representatives, assisting with navigation through resources to ensure accurate information and identifying knowledge gaps and trends• Handled escalated issues from customer, ensuring accurate and satisfying resolutions for both the client and the customer• Processed back office requests for enrollments, personalized literature requests, and updates to carriers to assist with customer needs• Helped to create training materials and on-call resources for use by Tier I associates

Durham, Nc

• Served as a front-line associate, assisting callers directly with questions about their health and insurance and pension benefits• Addressed customer issues by opening work items, processing enrollments, and working with Tier II to properly handle all customer concerns