Daniel Smyth Email & Phone Number

England, United Kingdom

Guildford, England, United Kingdom

• Interfaces with high-level customers and end users, primarily within our Earth Observation (EO) service areas. Serves as the main point of contact for a range of EO products and services and holds the overall.
• Building and maintain strong relationships with stakeholders, including customers, internal teams, and vendors, to ensure that the service is aligned with their needs and expectations
• Providing regular reports on the performance of the service to both customers and internal stakeholders
• Scheduling and carrying out service review meetings
• Maintaining supporting documentation and promoting quality management within these services. Supporting continuous improvement activities, identifying opportunities for improving the service and implementing changes.

Guildford, England, United Kingdom

Responsible for the management of multiple satellite imaging campaigns, supporting the end-to-end data ordering process. Further responsibilities included mission planning and imagery tasking, image processing and analysis, orthorectification and image generation, and quality control assessment across a variety of satellites.

Guildford, England, United Kingdom

Managed the end-to-end operations for the Space Component of the Copernicus European Commission Programme. Coordinated day-to-day operations of the service, from various EO data procurement to customer support tasks, with particular attention to service evolution and improvements. This role also entailed managing and developing a team of between 10 and 15.

Guildford, England, United Kingdom

Responsible for managing the day-to-day operations of the customer interface within the Copernicus Service and oversaw a team of five daytime operators. Duties included ensuring that requests for data procurement were handled appropriately, coordinating the customer helpdesk for users of Sentinel data, managing the 24/7 emergency operations, generating.

Guildford, England, United Kingdom

As an operator for the European Space Agency’s Copernicus Service, I translated data requests from users into corresponding orders to satellite contributing missions to facilitate dataset production. This entailed understanding the characteristics and capabilities of a variety of both optical and SAR satellites in order to determine the appropriate mission.

Reading, England, United Kingdom

Handled customer queries regarding the Rural Land Register and administration of Single Payment Scheme. This also involved editing and updating the Rural Land Register using bespoke GIS software. I also worked on the 2009 Remote Sensing project where I analysed satellite imagery of farmland to determine a variety of issues that could impact customer’s.