Daniel Justa Email & Phone Number

• This role is apart of the Security Testing and Incident Response Team (STIRT) performing penetration testing engagements for Bell’s customers as well as Bell internal projects.
• Led project kickoff meetings to comprehensively understand client security needs.
• Conducted scoping assessments to determine penetration testing requirements.
• Performed penetration tests to identify and assess vulnerabilities.
• Prepared comprehensive reports with actionable findings and recommendations.
• Ensured strict project timeline adherence, maintaining high customer satisfaction.

• This role was an L3 position in the Managed Security Operations (MSO) managing and supporting security devices for Bell’s managed service customers.
• Managed client security devices (Fortinet, Cisco, Juniper) as a Level 3 analyst.
• Handled client requests efficiently via ticketing system, including upgrades and troubleshooting.
• Collaborated with Level 2 analysts to provide peer reviewed changes.
• Proactively executed device upgrades for enhanced security.
• Oversaw trouble ticket resolutions and maintained detailed documentation.

• This role was an L1 Support position in the Technical Assistance Center (TAC) providing phone and email technical support to Fortinet’s customers.
• Conducted troubleshooting tasks for Fortinet products, ensuring prompt issue resolution.
• Analyzed and submitted change recommendations for configuration information.
• Made data-driven recommendations for corrective actions.
• Consulted technical documentation for swift problem resolution.
• Effectively managed customer communications and expectations from initiation to closure.

Computer Systems Technician

Computer Systems Technology - Security