Daniel Justa Email & Phone Number

This role is apart of the Security Testing and Incident Response Team (STIRT) performing penetration testing engagements for Bell’s customers as well as Bell internal projects. • Led project kickoff meetings to comprehensively understand client security needs. • Conducted scoping assessments to determine penetration testing requirements.• Performed penetration tests to identify and assess vulnerabilities.• Prepared comprehensive reports with actionable findings and recommendations.• Ensured strict project timeline adherence, maintaining high customer satisfaction.

This role was an L3 position in the Managed Security Operations (MSO) managing and supporting security devices for Bell’s managed service customers. • Managed client security devices (Fortinet, Cisco, Juniper) as a Level 3 analyst.• Handled client requests efficiently via ticketing system, including upgrades and troubleshooting.• Collaborated with Level 2 analysts to provide peer reviewed changes.• Proactively executed device upgrades for enhanced security.• Oversaw trouble ticket resolutions and maintained detailed documentation.

This role was an L1 Support position in the Technical Assistance Center (TAC) providing phone and email technical support to Fortinet’s customers.• Conducted troubleshooting tasks for Fortinet products, ensuring prompt issue resolution.• Analyzed and submitted change recommendations for configuration information.• Made data-driven recommendations for corrective actions.• Consulted technical documentation for swift problem resolution.• Effectively managed customer communications and expectations from initiation to closure.

Computer Systems Technician

Computer Systems Technology - Security