Daniel Kaszuba Email & Phone Number

Waterloo, On, Ca

Waterloo, On, Ca

Greater Kitchener-Cambridge-Waterloo Metropolitan Area

• Provided career and life stabilization planning and execution services tailored to the individual needs of 60 Youth Job Connection and 23 Employment Services participants.• Established 26 Job Placements for participants with various employers including the Kumon Institute of Education, Canadian Tire, and Galaxy Cinemas.• Helped 33 of participants access approximately $75,000 in job training and retention support.• Provided real-time guidance on how to access and complete required employment-related training for 5 participants and expertly mediated disagreements between stakeholders.• Researched and presented detailed information regarding career paths, training, labour laws, and employment opportunities.• Worked exceptionally well with youth participants including some "at risk" youth, establishing rapport and trust with ease, being accepting and responsive to their needs, and providing timely, expert support and guidance before, during, and after a Job Placement.• Supported many immigrant Job Seekers by utilizing funding and community resources, matching them with employment opportunities, and exploring career/upgrading options.• Conducted more than 60 individual mock interviews that helped participants identify strengths, address shortcomings, and retain confidence. • Organized and executed 2 job fairs hosting 15 employers in the Cambridge region and 6 employers in the Kitchener-Waterloo region in 2023 each attracting hundreds of Job Seekers.• Created and maintained accurate and detailed stakeholder records, case notes, and documentation to support participant goals and help colleagues make informed service decisions.• Diligently protected the security and confidentiality of all physical and digital stakeholder information. • Arranged and followed up on referrals to professionals and services within the community.• Updated and delivered presentations: Employment Standards, Demystifying Employers, Online Job Searching, and Interview Preparation.

Kitchener, Ontario, Canada

• Advised up to 10 Resource Centre participants per day in the areas of employment, career planning, education, and training.• Conducted thorough assessments to determine service eligibility including Employment Ontario, Youth Job Connection, and Better Jobs Ontario.• Recommended relevant and individualized resources and referrals. • Provided advice on cover letters, resumes, interview skills, and job searching while supporting participants’ use of Resource Centre computers.• Kept detailed, objective, and concise case notes in the SimpleCTS platform.• Regularly followed up with participants and community partners to ensure participant satisfaction.

Elmira, Ontario, Canada

• Drive sales growth through exceptional customer service o Contributed to 17% and 13% increase in overall sales in 2018 and 2019, respectively o Address every customer with genuine care and responsiveness o Source and competitively price a vast array of industrial goods and services o Supply customers with specifications, usage guides and other relevant product information o Expedite and provide follow-up on time-sensitive orders o Suggest new or alternative items to compliment customers’ existing product mixes o Prepare orders for pickup or delivery direct to the customers’ point of use o Create and maintain accurate and complete customer profiles o Install, stock and maintain Fastenal onsite vending machines and lockers o Outfit customers with new or revamped bin stock setups o Connect customers with after-sales service direct from the manufacturer or distributor o Provide physical product identification o Go above and beyond customer expectations by providing services such as “next day deliveries the same day”, after-hours delivery and pickups, custom parts manufacturing and redesign, custom reports including overall product usage and cost-savings, detailed product comparisons and cross-references and (my personal favourite) providing a box of cookies when requested• Utilize stand-up forklift in a safe manner, charge battery when necessary o Perform daily forklift safety inspections o Gauge Fastenal employees in the safe and efficient use of a forklift, providing approval for certification• Receive and manage branch inventory and supplies• Resolve issues related to Point of Sale system, Motorola scanners and label printers• Train new associates and provide guidance/leadership to team members when applicable• Maintain appearance and organization of showroom and shipping area

Elmira, Ontario, Canada

• Fostered a positive and customer-focused work environment by listening to and acting on the ideas and requests of customers, team members and suppliers o Awarded 2015 Dealer/Lessee Operational Excellence Award for our region o Awarded 100% score and Certificate of Excellence after visited by “Mystery Shopper” while • • Planned, directed and evaluated daily operations of convenience store and gas pump area• Managed staff and assigned duties o Determined staffing requirements, hired and trained new associates o Established and maintained staff schedule including tracking of hoursassisting customers• Determined merchandise and services to be sold and implemented pricing policies o Ordered, received and stocked inventory according to plan-o-gram o Labelled, categorized and adjusted prices of items• Resolved issues related to Point of Sale computer, security cameras, electronic gas tank reader, circuit breakers and various terminals including lottery, car wash and gift cards• Filed and acted upon various report data (such as fuel/water levels) ensuring compliance with local laws• Maintained gas pumps regularly to ensure safe and efficient operation

Kitchener, Ontario, Canada

• Maintained, repaired and tested rental equipment in the Tool Rental fleet• Offered solutions for customers’ projects appropriate to their level of expertise o Provided instruction for the safe use of rental equipment and any accessories o Advised of best practices to ensure quick and efficient project completion• Opened and closed digital rental contracts while ensuring accuracy and completeness• Executed daily stock maintenance by ensuring all products were clean, lit and properly displayed• Assisted with cross-merchandising, advertisements and displays

Guelph, Ontario

• Managed and updated entries in cloud-based Customer Relationship Management platform, Podio o Assisted sales leads by answering questions, finding local geothermal product dealers and sending courtesy follow-ups to ensure customer satisfaction o Notified local dealers of leads that were referred to them and explained lead referral process o Entered new dealers and contacts into platform ensuring accuracy and completeness o Created action and follow-up items for sales meetings o Produced lead and sales reports to assess employee and dealer performance o Documented Podio standard operating procedures detailing how to use various parts of the platform• Responded to daily email requests in a timely and professional manner• Received and redirected calls from dealers and end-users• Created and updated product price pages and distributed them to employees and dealers• Cleaned out and organized marketing area and parts of the warehouse

Waterloo, Ontario

• Built and verified online and in-store customer orders, prepared and labelled orders to be shipped• Organized store products and displays for maximum customer exposure and flow• Received, counted and stocked new inventory in a timely manner• Helped build customer relationships by sharing knowledge about the company and its products and services• Created and updated Sales Assistant operations manual for training and development purposes• Checked company website for errors, inconsistencies and opportunities for improvements• Verified the accuracy of company contact information listed on partner and supplier websites• Built additional shelving/storage units and rearranged products to create more inventory space

Waterloo, Ontario

• Standardized and updated various Curriculum Vitae with new information using proper formatting and citation• Distributed Curriculum Vitae to medical practitioners at research sites in Canada, the U.S. and Australia• Responded to and archived daily email/fax requests in a timely and professional manner• Updated company templates and maintained site contact and study information documents to ensure consistency• Contacted medical laboratories to obtain up-to-date contact information and licenses• Recorded, finalized and distributed meeting minutes• Managed phone lines, voice mail messages and incoming mail• Responded to visitor requests and questions or redirected them as appropriate• Created and updated Administrative Assistant operations manual for training and development purposes• Prepared and mailed out correspondence to various medical research sites• Maintained a clean and organized work area and kitchen for personal and staff use• Ordered/purchased, reconciled and stocked supplies (kitchen, bathroom, office and mailing supplies)• Administered petty cash and helped organize staff lunches, birthdays and other events

500 King Street North, Waterloo On

• Reviewed scanned images of various insurance policies for errors and inconsistencies; confirmed, redirected or rejected documents• Arranged and scanned documents using OPEX scanning machines• Prepared document boxes to be shipped to storage warehouse• Trained other employees in box-pull methods and procedures• Assisted fellow employees with locating and pulling individual documents and whole batches from box-pull area

60 Bathurst Drive, Waterloo On

• Scanned and attached files and documents to client accounts; copied/faxed files for co-workers• Delivered/scanned daily incoming courier mail• Prepared lien holder and registered letters for courier delivery• Verified addresses and other information by making out-going calls to financial institutions

50 Queen Street North, Kitchener On

• Received, redirected and delivered mail to several departments between two CRA locations• Managed supplies and assisted Team Leader with ordering and procurement• Trained new employees in the duties and responsibilities of the Mailroom Clerk position

166 Frederick Street, Kitchener On

• Created, filed and updated important documents/files/materials• Participated in training courses and meetings such as Employee Staff Service, C.A.S., and Official Languages Questionnaires• Aided supervisor and fellow employees with specific tasks and projects

Graduate Certificate, Career Development Professional, 3.88 Gpa (90.30% Program Weighted Average)

Career Development Professional is a one-year, two term graduate certificate program that prepares graduates to enter the career.

Ontario College Advanced Diploma, Business Administration - Management, 3.88 Gpa

Activities and Societies: Completed extra courses in Human Resources. • Voted by classmates as "most likely to become a motivational.

High School Diploma, Business