Working collaboratively and independently within a team, my general duties consist of creating, supporting, and maintaining environments in Azure through Terraform (IaC), Azure CLI and PowerShell. Improving environments by remediating vulnerabilities and finding ways to reduce running costs. Using Terraform to build environments in Azure Seen as a senior by my peers Delegated responsibilities when the Lead Engineer is on leave Defining Continuous Integration pipelines Using Azure CLI and PowerShell to further automate resources in Azure and Kubernetes Creating a custom PowerShell module for internal use Defining and implementing a patching process for Linux and Windows VMs in Azure using PowerShell Escalation support for the DevOps team Liaising with broader IT teams to offer support Cost management and budget controls Deploying containers and management of Kubernetes Improving the security score and recommended improvements alongside the InfoSec team Transition of on-premise services to Azure Overhaul of a Data Engineering subscription which consisted of the below - Resource review and clean up - Vulnerability remediation - Firewall migration to Azure Firewall - Domain migration to Entra ID Domain Services

Working collaboratively and independently within a team, my general duties consisted of developing new automation which is mainly requested by business users. Supporting, maintaining, and creating reports for existing automation pieces. Improving automation where necessary to increase time & cost efficiency. I also managed our automation infrastructure and SQL server databases where our automation data is stored. Discussing current processes with the users and identifying specific needs for the automation Creating automation scripts, these could be small jobs such as syncing AD groups to larger pieces like creating end to end processes for our CMDB audit Management of custom PowerShell modules created for systems such as ServiceNow, SAP and JAMF Management of TeamCity and Azure DevOps including the virtual machines, servers and applications Creating UI web pages using PowerShell Universal where key business users are able to view automation reporting and interact with the automation itself, allowing users to create VM’s and provide feedback via forms which would then trigger jobs Identifying and managing risks within our automation and automation infrastructure Leading on automation projects

As the only automation engineer within the team, my general duties consisted of defining, establishing, and implementing automation processes with an automation-first approach. Additional duties included 3rd line support, on-call support, and migrating servers/applications to a new data centre, some of these were facilitated by scripts I had created. Extensive experience using SCCMManaging the Automation software and infrastructureResponsible for risk reductionSetting up Dynatrace monitoring solutionCollaborating with third-party vendorsProactive response to incidentsExamples of scripts created within PowerShell- Remediation scripts for live incidents- Self-remediation scripts to prevent future downtime- Initiated the automation of JML process- Applications to administer Active Directory, RDS Environment, Microsoft Exchange and Office 365

As one of the senior technicians I was tasked with 2nd line responsibilities as well as 1st line. Some other duties include; Active Directory and Microsoft Exchange Administration. Supporting 2000+ users across two locations (Leeds and London). Working from a ticket system as well as resolving issues via telephone. Setting up new hardware. Troubleshooting workstations and servers. Managing major incidents – Including P1’s. Managing projects such as mass PC upgrades. My strong work ethic has been recognised by my colleagues as they have considered me as a senior member of the team for some time. I am viewed as reliable as my team and other departments continuously seek my advice and support. I believe I am held in high regards by my management team and this has enabled me take part in conducting interviews in the past for job applicants. Along with this I have also used my own initiative to carry out duties that are outside of my current role. These include; Taking ownership and creating new processes where necessary. Contributing to the roll-out of new software, systems and operating systems. Upgrading software on servers. Training and mentoring new and existing employees. Creating various PowerShell scripts to simplify the day-to-day tasks for my team. Monitoring scripts, automation scripts and creating scripts for our system engineers. Going above and beyond to support my team.

In 2014 I was promoted to a Field Service Engineer. This position required me to travel to customers throughout the UK to do on-site repairs. This allowed me to demonstrate excellent time management skills as at times I was required to travel as far as North Wales. On-Site repairs consisted of faults with hardware, software and networking. As a Field Service Engineer, I was often required to work on the helpdesk where I would assist customers over the phone to solve any issues they were experiencing. During this time, I exceeded my targets and consistently achieved a high position on the Engineers’ League Table, which was calculated on performance throughout the service department. This then led me to be considered as a senior team member by my colleagues, who regularly contacted me regarding advice on certain issues. I was given the responsibility to mentor new employees and also visited unhappy customers to repair working relationships which was typically a task that an area manager would undertake.

During my employment in the workshop, I had many responsibilities. I was required to service and repair second hand photocopiers to a high standard in which they could be sold to customers. I was also responsible for mentoring new employees which consisted of training them until they are capable of lone working and providing support and assistance to all of my colleagues when required. At times when the workshop manager was out of office, I was given the responsibility of handling some of his duties, such as ordering stock for customer repairs and overseeing the operation of the workshop.