Contact Center Operations Planning Manager
Current*Create, manage, develop and deploy revenue, input, capacity and sales models in partnership with finance, marketing, sales leadership, learning and development, compensation, operations, and contact design to support business operations for domestic, international, and both inbound and outbound sales motions for teams generating more than $100 million dollars annually*Annual, quarterly, and monthly input forecast and capacity plan creation tied to performance and top of funnel projections*Created and developed tools to track business performance and identify improvement opportunities*Assist partners with problem solving on issues specifically related to deltas to plan and strategic growth Initiatives*Constantly identifying efficiency and new growth opportunities through business modeling and customer interactions that free up capacity to pursue more valuable revenue generating activities creating upside to date of +$6 million dollars