Daniel Koon Email & Phone Number

Singapore, Singapore

Key Achievements:I have managed to achieve the monthly given target, renewal rate and low downgrade rate despite the subscription price had increased 50% since I joined the team.Achieved quarterly sales consistency award and yearly Top Sales Achievement AwardTrained new joiner for product acknowledge, daily routine, objection handling and main selling points of company products. Duties:Attain in-depth knowledge of products offering and mastery in demonstrating use of our platformsIdentify sales opportunities with cross/up-sell to existing agent clients through telesales-led activitiesSupport inbound customer services and sales inquiriesEfficiently and effectively handle minimum set positive outbound calls/activities per dayMaintain “up-to-date” records of contacts, accounts, orders, and activities on Salesforce/CRMsContribute to team effort by accomplishing related results as needed

Singapore, Singapore

Duties:NEW HIRE TRAINING: liaising with recruitment agencies for new Singtel Home promoters and sales representatives to be trained. LEAD MANAGEMENT: lead assign, ethnic/age/current existing service method lead assign, reshuffling at mid of campaign to ensure better sales conversion.SALES OPERATION: setting daily target according to team individuals monthly target and trending of closing rate, assist on system issues, weekly promotion queries, supervisor call backs.Key Achievements:I have managed to uplift the conversion of upsell vs down-sell from 10%:90% to 35%:65% by the team within the first 4 months of the year. This has increased our ARPU.Achieved quarterly sales consistency award and yearly Sales Achievement Award since I joined the team.

Singapore, Singapore

New Sales Acquisition: I am responsible to acquire new sales via phone for Singtel Digital Home products.Key Achievements: Being one of the top performers, I was promoted to be an Assistant Team Leader where assist my Team Lead t coach my team mates whenever possible.

Singapore, Singapore

Performing cold call to targeted customer to prospects. Preparing advertising material to reach potential customer, including flyers, SPH advertisement, direct mailing to potential sellers, etc…Achieving monthly target set up group director.Arranging viewing appointment between buyer and sellersBuild rapport with potential buyers and sellers and convert it to sales revenueAnalysis the daily order status and prioritize those requested urgent orders. Post sales service, follow up with ex customer to get referral form them, sending housewarming gift etc. Preparing CMA(Competitive Marketing Analysis) and Progressing report for a particular sellers.

Singapore, Singapore

Ensure the security of cinema and equipment at the end of the shift Opening / closing of cinema including cash handling and opening & closing procedures Ensure the readiness and proper presentation of all areas of the location or within the complex during operating hours Ensure that staff adopt proper procedures in projection, concession, floor or ticket sales dutiesMaintain work discipline and report any staff misconduct to superior, to report / feedback to Manager for any course of action Conduct training and coaching of Cinema Service CrewAssist in handling customer complaint Assist in group booking and sale of vouchersFamiliar with breakdown / emergency procedures and handle any emergency situation compliance with company rules. Perform special assignment and project as required