Daniel Lam Email & Phone Number

New Westminster, BC, CA

Vancouver, British Columbia, Canada

I have had over 10 years of experience working within the automotive industry fulfilling diverse roles from sales, service, to retail project management.I have been a dedicated EV trainer at several automakers. My work includes establishing sales and training organizations at EV start-ups like Lucid Motors and Fisker Inc. Since 2022, my training curricula.

Manhattan Beach, California, United States

• Leading Dealer Partner Sales Training program across US and Canada. Curating and maintaining global training material to ensure consistency.
• Overseeing the implementation and scaling of product, brand, hospitality, sales process, and many more curriculums trainings in 11+ markets to support sales and increasing demand globally.
• Finding opportunities to enable sales and service teams through innovative and engaging learning experiences; To help team members interpret the Fisker brand and products, build on their product knowledge base, and.
• Leading the L&D and retails teams on engaging with current and soon-to-be owners on vehicle operation, ownership tips, and general support.
• Prepared scripting and content approval for “Fisker Ocean Tutorial” video series on YouTube.
• Lead development and implementation of innovative “New Owner’s Virtual Orientation” webinar and program, creating lasting relationships with customers and to support deliveries in 11 markets globally.

Manhattan Beach, California, United States

• Collaborated across departments to identify training needs for sales and customer facing staff.
• Oversaw the creation and implementation of the Fisker New Hire Training covering Brand, Product, and Hospitality.
• Prepared learning resources, process guides, and conversation guides for Fisker customer facing teams.
• Created and curate the Microsoft SharePoint hosted “Fisker Knowledge Center” learning resource for all Fisker employees to access.
• Managed the brand, product, and hospitality training for 400+ new hires at Fisker as well as Fisker partners in all global markets.
• Lead the global Learning & Development Specialist team.

Vancouver, British Columbia, Canada

• Product knowledge and sales process trainer for Canadian locations staff and retail teams.
• Delivery process training for Pacific Northwest US location staff and retail teams.
• Designed new hire in-studio on boarding and learning resources for Canadian staff.

Vancouver, British Columbia, Canada

• Dedicated advisor to all Canadian Lucid Air Dream Edition customers.
• Delivered the first Lucid Air in Canada.
• Participated in US wide launch delivery campaign for first 45 Lucid Air Dream Edition customers.
• Opening team for first Lucid Studio in Canada to present personalized advantages of Lucid ownership and overcome obstacles and objections.
• Represented brand at Vancouver studio and promotional and marketing events.

Richmond, British Columbia, Canada

• Represented JLR’s Electric Vehicle transition strategy with a focus on providing product knowledge support.
• Trained sales and service teams on EV specific product knowledge and staying up to date on incentives and industry trends.

Richmond, British Columbia, Canada