Daniel Last Email & Phone Number

Dallas-Fort Worth Metroplex

• Project manage large-scale enterprise software implementation projects • Effectively manage project scope and client expectations, with a strong focus on client retention, renewals, and client satisfaction• Work cross-functionally with other internal teams such as Product, Sales, and Technical Operations• Train and advise clients on the proper use of the software products and configure them to fit their business needs• Drive up-sell/cross-sell opportunities with existing… Show more • Project manage large-scale enterprise software implementation projects • Effectively manage project scope and client expectations, with a strong focus on client retention, renewals, and client satisfaction• Work cross-functionally with other internal teams such as Product, Sales, and Technical Operations• Train and advise clients on the proper use of the software products and configure them to fit their business needs• Drive up-sell/cross-sell opportunities with existing accounts for incremental client growth.• Serve as the primary point of contact for our clients, building strong relationships with key stakeholders, including C-level executives• Provide thought leadership by leveraging technical tools to understand client performance, present business cases, and consult on recommended solutions and strategy• Provide regular reporting and analysis to internal stakeholders to track client progress and identify areas for improvement• Deliver an exceptional customer experience throughout the implementation process.• Be the voice of the customer and provide feedback on how MCO can better serve our customers. Show less

Addison, Texas, United States

• Trained new support and implementation team members to support rapid company expansion • Developed and implemented training on new software for Executive and Operations team • Educated clients through personalized training on software• Delivered technical expertise and customer service to over 180 client business accounts with over 1500 users• Registered and supported users for in-house POS system. • Created remote training sessions in response to Covid-19 and increased… Show more • Trained new support and implementation team members to support rapid company expansion • Developed and implemented training on new software for Executive and Operations team • Educated clients through personalized training on software• Delivered technical expertise and customer service to over 180 client business accounts with over 1500 users• Registered and supported users for in-house POS system. • Created remote training sessions in response to Covid-19 and increased membership growth throughout 2020• Built the retention process and maintained above 88% customer retention, increasing lifetime customer value • Assisted team members in completion of quarterly goals• Served as primary contact for escalated issues requiring advanced business or technical expertise • Gathered client feedback and reported what changes would be most impactful to the team development Show less

Addison, Texas, United States

• Organized client data imports via Excel, APIs, backup files and other data sources as the sole project manager• Mapped logistical needs and timetables for a successful onboard of over 130 companies • Developed and implemented individualized training programs for new and existing accounts as project manager• Managed billing for all accounts receivable on software, training or data services• Traveled nationally to client locations to conduct multi-day live… Show more • Organized client data imports via Excel, APIs, backup files and other data sources as the sole project manager• Mapped logistical needs and timetables for a successful onboard of over 130 companies • Developed and implemented individualized training programs for new and existing accounts as project manager• Managed billing for all accounts receivable on software, training or data services• Traveled nationally to client locations to conduct multi-day live trainings• Nurtured growth of existing accounts as client success contact for over 130 businesses Show less

Dallas/Fort Worth Area

Partnering with our clients to reform their operations and support their business by providing intuitive guidance, solutions and recommendations that will ultimately increase their profitability and efficiency while improving overall customer service.• Organize and execute assigned business projects on behalf of our partners (leadership, change management, marketing, financials, recruiting, payroll, promotional campaigns, etc.) based on their requirements• Analyze and interpret data… Show more Partnering with our clients to reform their operations and support their business by providing intuitive guidance, solutions and recommendations that will ultimately increase their profitability and efficiency while improving overall customer service.• Organize and execute assigned business projects on behalf of our partners (leadership, change management, marketing, financials, recruiting, payroll, promotional campaigns, etc.) based on their requirements• Analyze and interpret data to discover deficiencies and understand the causes • Formulate recommendations and solutions with attention to the client’s wishes, capabilities and limitations• Present findings and suggestions with sufficient justification and practical advice• Develop detailed business plans to drive small or radical changes• Assist the client in implementing the plan and resolve any occasional discrepancies• Provide guidance for any occurring problems and issues• Evaluated Key Performance Indicators to identify areas that would be most impacted by business improvement strategies, then created action plans for client improvement as part of our professional services• Maintained strong customer relationships to retain client accounts while implementing deliverables• Consulted on best practices including operational efficiency, marketing, financial analysis, and recruiting to ensure client success• Advocating for clients as the voice of the consumer Show less

Sarasota, Florida Area

• Organized data reports for clients, while maintaining working knowledge of all levels of the sales funnel• Sustained the accounts of several software companies to grow membership usage• Strategized solutions to the ever-changing needs of clients during team meetings• Conducted outbound sales calls to qualify and close potential leads

Saint Louis, Missouri Area

• Maintained orderly and aesthetically pleasing department. • Met monthly sales quotas based on corporate standards.• Provided excellent customer service

Saint Louis, Missouri Area

• Developed expert knowledge of product to provide essential information to customers.• Executed sampling and promotion of product. • Met sales quotas by providing great customer service, and recommending complementary products.