Daniel Smith Email and Phone Number
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I specialize in orchestrating and leading diverse teams to deliver impactful customer experience solutions. With a strong foundation in technology, business leadership, and program management, I translate complex challenges into actionable strategies that maximize insights and drive value.I bring a unique combination of strategic vision and a results-driven approach to my work, grounded in a commitment to both excellence and continuous improvement. I’m known for my ability to balance decisive action with thoughtful insight, creating solutions that don’t just address immediate needs but also set the stage for long-term success. This focus on high standards drives me to not only meet goals but optimize processes, ensuring we reach our fullest potential.With a natural talent for building trust and fostering collaboration, I create a culture where teams are empowered to contribute meaningfully, innovation is encouraged, and clients feel engaged. My strong communication skills, coupled with a belief in aligning work with core values, allow me to inspire commitment and confidence in the teams and clients I work with.Here’s What I Bring to the Table:- Strategic Leadership and Vision: I guide teams to develop customer-focused solutions that are forward-thinking and aligned with key business goals.- Results-Driven Execution: With deep program management expertise, I ensure resources and teams are effectively aligned to drive measurable outcomes.- Commitment to Excellence and Innovation: Passionate about continuous improvement, I coach teams to deliver high-quality results that surpass expectations.- Insightful and Empowering Communication: My ability to build strong relationships with clients and stakeholders enhances alignment and impact across projects.If you're seeking a proactive, people-focused leader who blends vision, insight, and action to deliver value, let’s connect!
Medallia
View- Website:
- medallia.com
- Employees:
- 1834
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Program ManagerMedallia Jun 2021 - Present• Lead and mentor teams for Fortune 100 and Fortune 500 companies in the development and deployment of enterprise software solutions, delivering critical business insights and value for large-scale customer experience programs.• Drive seamless integration and achieve high-impact results through strategic cross-functional collaboration.• Cultivate and maintain strong partnerships with client executives and management teams, consistently delivering tailored solutions that significantly enhance customer satisfaction and loyalty.• Develop and execute comprehensive program roadmaps, driving exceptional customer value and ensuring alignment with client business goals.• Leverage a deep understanding of client business objectives to spearhead impactful product enhancements and implement data-driven decision-making processes.• Serve on the PMO leadership team, driving the adoption of PM management platforms and enhancing organizational efficiency.• Present to and coach other PMs on best practices and PM tools and tips, fostering a culture of continuous improvement and operational excellence. -
Senior System EngineerAcci - American Computer Consultants, Inc. Oct 2020 - May 2021• Conducted comprehensive client assessments to identify technology requirements and provided strategic engineering advice.• Delivered with expertise on project scope, schedules, and budgets to support business client initiatives effectively.• Mentored and trained helpdesk team members on troubleshooting methodologies, operational processes, and technical solutions, enhancing team proficiency and client engagement.• Managed client relationships by maintaining clear communication on project timelines, progress, and deliverables, ensuring alignment with expectations.• Oversaw end-to-end project management, from planning to execution, ensuring seamless delivery of technology solutions for business clients. -
Server And Systems EngineerDataperk Oct 2017 - Oct 2020Birmingham, Alabama• Served as a key member on both the Server Team and Security Team, specializing in server migrations, client audits and process documentation.• Directed full project lifecycle management, including scope definition, cost control, technical coordination, client engagement, implementation, and project closeout activities.• Developed comprehensive guides and documentation for technical systems to support project deliverables, catering to both internal and external stakeholders.• Conducted client audits and managed services consulting projects, collaborating closely with account managers and sales teams to align technical solutions with business objectives.• Created and delivered training sessions for technical team members, focusing on server setup, migrations, and overall best practices to enhance team capabilities. -
Network EngineerI.T.E. Computer Consulting Mar 2017 - Oct 2017Birmingham, Alabama• Conducted routine on-site maintenance visits, managing client expectations and ensuring the successful delivery of technology projects and service quotes.• Advised on best practices and recommended hardware, software and services to fit business needs and support growth.• Designed and implemented tailored hardware and software solutions for diverse industries, including legal, accounting, private education, early learning centers, churches, hospitality, and manufacturing sectors. -
System ConsultantIndependent Contractor Oct 2016 - Mar 2017Birmingham, Alabama, United StatesProviding IT Services to the Birmingham Area Private Schools
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Operations ManagerBest Quality Productions Llc Dec 2014 - Sep 2016Manage Electronics Product Line, Branding, Trademarks and Patents, Production, Advertising, Shipping, Delivery, Customer Service and Satisfaction.
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Pianist/AccompanistWest Point First Baptist Church Feb 2014 - Feb 2015West Point, Ga
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PianistFaith Presbyterian Church (Pca) May 2013 - Aug 2013Lavale, Md -
OrganistHoly Cross-St Philips Episcopal Church Aug 2012 - Aug 2013Cumberland, Md
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Pianist/Choir Director/SoloistPark Place United Methodist Church Aug 2012 - Dec 2012Lavale, Md
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Pianist/Lead Vocal Team MemberLakewood Presbyterian Church Pca Sep 2010 - May 2012Pell City, Al
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Small Business OwnerJoshpncrew Custom Computers Oct 2008 - May 2012Personally Designed, Sold, Ordered, Assembled, Configured, Tested, Packaged, Shipped, and Provided Client Support for Custom Computer Systems for both Individuals and Businesses Worldwide
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Computer Overclock Hardware, Software & Cooling OptimizationSelf-Employed Oct 2008 - May 2012Overclocking, Stability, Speed, Efficiency, and Cooling TestingRecieved Over 50 Verified 1st-Place-Worldwide Hardware Speed Benchmark RecordsTested Hundreds of Hardware CombinationsTested Systems with Air, Water, Single Stage, Cascade, Dry Ice, and Liquid Nitrogen Cooling MethodsOptimized Windows OSes from Windows XP to Windows 8
Daniel Smith Skills
Daniel Smith Education Details
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Information Systems -
Electrical And Electronics Engineering -
Electrical And Electronics Engineering
Frequently Asked Questions about Daniel Smith
What company does Daniel Smith work for?
Daniel Smith works for Medallia
What is Daniel Smith's role at the current company?
Daniel Smith's current role is Dynamic Program Leader | Inspiring Teams to Deliver Exceptional Customer Experiences | PMP Certified.
What is Daniel Smith's email address?
Daniel Smith's email address is ds****@****lia.com
What is Daniel Smith's direct phone number?
Daniel Smith's direct phone number is +120526*****
What schools did Daniel Smith attend?
Daniel Smith attended Uab Collat School Of Business, Auburn University, Frostburg State University.
What skills is Daniel Smith known for?
Daniel Smith has skills like It Hardware Support, Computer Hardware, Computer Information Systems, Server Administration, System Administration, Information Security, Computer Security, Client Liaison, Networking, Piano Performance, It Consulting, Project Management.
Who are Daniel Smith's colleagues?
Daniel Smith's colleagues are Vishwas Madhavi, Abed Yaghi, Tina Ruggiero, Ali Jackson, María Fernanda Alegre, Tanuja Lanka, Jade Yambao (Yoshioka), Phr.
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Daniel Smith
Greater Chicago Area4jll.com, eu.jll.com, bridgedev.com, prescientedge.com -
Daniel Smith
Senior Associate, Strategy & Transformation At Brightway | Chicago Booth MbaChicago, Il1barings.com -
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