Daniel Lewis Email & Phone Number

Clearwater, Florida, United States

Managed Tier-2 and above help desk and support department, focusing on operational efficiency and continual improvement of KPIs and relevant metrics based on organizational needs.• Improved the IT strategy and created a roadmap for a holistic approach to the department and its needs.• Reduced operational costs and boosted productivity through a high-velocity approach and leveraging technology to modernize processes, including automation and other ROI-friendly methods.• Established knowledge databases for intra-departmental use, cutting troubleshooting time and empowering team collaboration by centralizing information and communication.• Enhanced inter-departmental relationships and devised streamlined processes, enabling seamless collaboration between departments and the support team, thereby reducing troubleshooting time during incident stages.• Monitored team performance and generated feedback reports for management.

Tampa/St. Petersburg, Florida Area

•Direct, set up, maintain, and monitor property servers including back-ups, property LANperformance, telecom systems, and workstations.• Provide Tier-2 and Tier-3 technical support for escalated complex issues in supporting multipleinfrastructure platforms in relation to enterprise routing and switching environments, virtualprivate networking (VPN), firewalls, voice communications infrastructure/systems (includingVoice Over IP) and wireless networking & monitoring systems.• Maintained integrity of the network and server security using packet tracing algorithms.• Installed, modified, and repaired computer hardware and software, ensuring optimal performance.• Manufactured relationships with external partners, including consultants, agencies and vendors, toarrive at the most appropriate system or integration of multiple systems.• Created custom security fabric for network-enabled appliances, providing redundancy andefficacy.• Successfully managed a help desk team and supervised work to ensure timely and completesolutions to problems, while ensuring efficacy and proper time management.• Administered Linux, MacOS, Windows Server 2012/2016, Windows 7, 8.1, 10 both locally andremotely.• Improved work flow efficiency by utilizing the Information Technology Infrastructure Libraryframework. Improving efficiency and ensuring quality predictable service delivery.

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

• Interviewed customers and gathered information for the company. • Documented all customer inquiries and comments thoroughly and quickly. • Responded to all customer inquiries thoroughly and professionally. • Entered data promptly and efficiently with 100% accuracy rate. • Applied powerful techniques to persuade costumers to be a part of our studies

Palm Harbor

• Led the development team that created the web and mobile user interfaces for Dr. Libreros• Maintained and monitored servers, wireless networks and other server infrastructure. • Created innovative and intuitive product features such as a mobile view website. • Delivered on-site IT and AV technical support for staff. • Developed medical portal and lead the team in charge of electronic medical record conversion

Bachelor Of Engineering - Be, Information Technology

Associate Of Science - As, Information Technology