Daniel Lopes Email & Phone Number

London, United Kingdom

- Providing coaching feedback to the sales team based on call listening- Evaluating agents' performance and identifying support required- Carrying out training sessions on both system and product knowledge- Planning, organising, carrying out and monitoring sales incentives- Ensuring team targets are met monthly, quarterly & annually- First point of contact.

London, United Kingdom

- Selling flights and packaged holidays over the phone or via email- Tailor making bespoke holidays for both B2C & B2B customers- Dealing with customer queries and service internet bookings- Representing Canadian Affair at trade shows and suppliers meetings

Geneva Area, Switzerland

- Front desk duties such as check in, check out, email & telephone- Simultaneously working as receptionist, concierge and bartender- Front desk and bar cashier handling (sales and currency exchange)- Reservation and prepayment for group and individual bookings- Providing training for new front desk employees

Moudon, Switzerland

- Demonstrating leadership during platoon or section exercises- Responsible for health and safety of appointed soldiers- Organising daily tasks such as military lessons and off site exercises- Providing various training such as small medical procedures and shooting

Manchester, United Kingdom

- Assisting and creating new overseas group package holidays- Managing overseas group enquiries and bookings- Assisting and managing cruise bookings- Managing flight reservations and monitoring all ATOL bookings- Maintaining Air & Cruise content on the company’s website

Master'S Degree, International Tourism & Aviation Management, First Degree

MSc included an eight month long internship

Bachelor'S Degree, Tourism And Travel Services Management

Selected options: E-Tourism & Tourist Mobility