Daniel Luque Email & Phone Number

Gibraltar

The Infrastructure Project Manager responsibilities include working closely on IT Infrastructure deliverables and BAU tasks to prepare comprehensive action plans, including resources, timeframes and budgets and resource tracking. Performing various coordinating tasks like third-party and stakeholder management, scheduling, risk and issue tracking along with other delivery duties like maintaining project documentation and handling financial queries in line with Rank’s PMO principles.

Gibraltar, Gibraltar

The Workstream Coordinator responsibilities include working closely on IT Infrastructure deliverables and BAU tasks to prepare comprehensive action plans, including resources, timeframes and budgets and resource tracking. Performing various coordinating tasks like third-party and stakeholder management, scheduling, risk and issue tracking along with other delivery duties like maintaining project documentation and handling financial queries in line with Rank’s PMO principles.As EUC, I have… Show more The Workstream Coordinator responsibilities include working closely on IT Infrastructure deliverables and BAU tasks to prepare comprehensive action plans, including resources, timeframes and budgets and resource tracking. Performing various coordinating tasks like third-party and stakeholder management, scheduling, risk and issue tracking along with other delivery duties like maintaining project documentation and handling financial queries in line with Rank’s PMO principles.As EUC, I have been providing IT support to the Gibraltar office and hand and eyes to Hosting and Network teams. Show less

Gibraltar

Manage the OTS (Office Technology Service) on-site Engineer team, including recruitment, evaluating team and individual performance against agreed benchmarks. Define and maintain service levels for the OTS product.Define and delegate daily task as required by local business. Identify common tasks/work that can be delegate to 1st Line Support – Service Desks.Test and evaluate new technology. Help plan and assist in other general tasks.

Gibraltar

Manage the IT Support team, including recruitment, under performance, appraisals, staff engagement and training. Develop, manage, measure and report on key service-level metrics, including average response time, first-contact-resolution rate, mean time to repair, demand mix and end-user productivity between others for internal teams and ensure control and monitoring of third party suppliers KPIs and SLAs.Ensure governance on change management process and chair the Change Advisory Board… Show more Manage the IT Support team, including recruitment, under performance, appraisals, staff engagement and training. Develop, manage, measure and report on key service-level metrics, including average response time, first-contact-resolution rate, mean time to repair, demand mix and end-user productivity between others for internal teams and ensure control and monitoring of third party suppliers KPIs and SLAs.Ensure governance on change management process and chair the Change Advisory Board meetings.Preparation of IT department budgets, supporting the Head of IT and preventing unexpected or out of budget expenditures. Show less

Gibraltar

Responsibility for the IT Support staffed at the levels the business required. Reviews daily the escalated incidents from IT Support team.Generating reports for the IT Management Team. Check the possibility of processes and daily routines automation to improve end-user satisfaction and reduce costs.Interact as and when required with IT vendors, suppliers, partners to deliver the service requirements the business agreed.

Gibraltar

Perform Hardware installation, configuration and maintenance of servers. Install and configure different OS. Design, install and monitor VMWare infrastructure (v 4.1 – 5.5).Maintain the company infrastructure (Active directory, DNS, DFS, cluster services, IIS and Services, Antivirus and file systems. Design and implement Backup and Disaster Recovery strategies, Cisco and Zeus Load Balancer.

Gibraltar

Monitor and maintenance of all office IT systems, escalate issues to other departments and contact 3rd party providers when necessary. Provide troubleshooting of all JIRA ticket system.

Dublín

On different platforms, Test each project assigned to identify and report localisation and functional bugs.

Madrid Y Alrededores, España

VPNs (Virtual Private Nets) Provision Service in Telefonica International Wholesale Services.PARESS (Platform of Analysis and Requirements of System Security) application development in Telefonica I+D.

Málaga Y Alrededores, España

Checking GSM and Bluetooth EDR transceivers running Test Suites, identify, isolate and report bugs. Interoperability with RFID (Radio Frequency IDentification).

Technical Engineer Of Telecommunication, Specialist In Systems Of Telecommunication

Activities and Societies: lab instructor in the electronic technology laboratory Principal subjects: Fundamentals of computers.

Master In Technologies, Applications And Services Of Mobility, Telecommunications Engineering

Principal subjects: Mobile Technologies (GSM, WAP, GPRS/EGPRS, UMTS, Mobile Services). Wireless Technologies (WLAN systems – Wi-Fi –.