Daniel Lyons Email & Phone Number

Brisbane, Australia

Responsible for all commercial and implementation activities of the company's interest and offerings in Australia.

Responsible for all company IT and Telecommunications projects, consisting of 3 separate ERP solutions, 7 Brand websites, a B2B web solution, and a data / telecommunications network across Australia and New Zealand. Inherited two fragmented groups with no direction, and built a strong respected IT department.

Brisbane, Australia

Consulted on the Queensland Rail Ticketing and Driver Scheduling system installations.

Directed overall operations. Managed a staff of 8. Researched and established multi-media technology and vendors. Designed the multi-media layouts and installation within each individual shopping centre, day-to-day running of the business. Responsible for product development, website development, and administration. Analyse industry trends and the competitive environment. Staff management- including recruiting and retaining best people, developing and implementing succession plans and establishing performance expectations and provide feedback.Accomplishments:Established large clients with over 50 Shopping Centres

My charter for this company was to complete an enterprise business analyse with the view to align, and streamline the business procedures and IT, to enable the expansion of the company. I was a member of the management steering team reporting to the President and responsible for the Annual Business Planning and budgets. Managed all contracts, negotiations & relationships with IT and Telecommunication vendors & consultants. Responsible for the business analysis, architectural designs & vision for all technology and BPM. I managed a diversified staff of 31. Responsible for the technical relationships with the companies largest clients ie Home Depot, $73B. Establishing the department as a highly regarded asset among the executive board. Reorganized the IT department into an enterprise focused organization driven by standards based Application Architecture. Established a nationwide 24x7 IT support Network. Implemented Change Management, Infrastructure Architecture, & Data Architecture. Established a collaborative approach for operational strategy meetings with departments across the organization for the purpose of streamlining business procedures and IT solutions. Implemented VOIP across 8 states connecting 9 facilities. Established B2B Web solutions & EDI communications with over 300 customers. Changed business procedures, designed and implemented new IT solutions reducing Shipping staff by 50% & Customer Service by 30%. Designed an in store Touch Screen Kiosk for customers use in ordering custom designed doors & windows increasing sales by 15% implemented in over 1,200 locations. Designed & implemented a Data Warehousing & Business Intelligence. High Staff retention. Industry recognition PC Magazine for innovative use of Business Intelligence. Other Significant increase in KPI & ROI- Reduced custom product ship time from 4 weeks to 1 week. Reduced stock shipping time from 2 weeks to 3 days. Reduced back orders from 20% to 4%. Expansion of factories from 4 to 9

I was hired to team with the CFO to turn around the financially troubled company. Completed an in depth enterprise business analysis, achieved complete approval by CFO and owners. Hands on implementation of projects from analysis to delivery. Responsible for the procedures and architectural designs and vision for BPM and all technology. Managed all contracts, negotiations and relationships with IT and Telecommunication vendors and consultants. Managed a staff of 7. Accomplishments: Turned Company to a profitable concern within 3 years.Sold Company in three years as a profitable concern.Upgraded all in-house ITC systems.Implemented new Retail Solutions.Implemented HR, Payroll solution.Implemented a Shipping scanning solution. Designed and implemented a Data Warehousing and Business Intelligence.Provided a BI solution that provided accurate regional, category, and product sales statistics.

$250 millionAllerion, (formally known as Ultimate Corp), a publicly traded company developed and sold a multi relational database, strategic development tools and applications. As an international company they were a major distributor for IBM, HP, and Honeywell.Reporting to the CFO I managed all in-house ITC administrative solutions and support staff. Managed a staff of 7. Negotiated rates for long distance phone, cellular phone, and pager services.Accomplishments: Took over an existing lagging installation project & completed in 4 months. Completed and business analysis with approval for a customer service contract billing system. Hands on management of project from analysis, technical design to delivery.Implemented a Data Warehousing and Business Intelligence solution.

Interactive Inc.$70 millionInteractive was a software company that developed a custom manufacturing and retail distribution solution. The system consisted of complete accounting module (A/R, A/P, GL, and Assets), Custom Order entry, MPS and MPA, Purchasing, Inventory Control, Customer Service, and Retail sales modules.Project ManagerReported to the Regional General Manager. Personally developed and maintain key account. Responsible for analysis, custom design and software development of custom modifications.Accomplishments: Project Management, multiple clients and projects simultaneously.Analysis customer needs.Developed Custom Modification. Up graded solution to 4GL for ease of development.Responsible for Installation and training at customer site.

General Automation $200 millionGA developed and sold a multi relational database, they also developed their own mini computers and strategic applications. AWA Computers Australasia was a subsidiary of GA. Business Analyst of hospitality and institutional management.Manager of Installation and SupportAccomplishments: Provided in depth industry specific business analysis.One of four to design and develop a Hospitality package. The system was sold throughout the United States and around the world. Hyatt was their largest customer installing the solution in all their Hyatt International hotels.Responsible for analyzing program requests to satisfy user requirements while keeping within the system standards.Project managed installationsOrganize and conducted sales demonstrations both nationally and internationally; Setup 24 x 7 day support centre supporting United States, Europe, Asia, and Australia. Install systems at Cradle Mountain Lodge Tasmania, The Como Melbourne, Kooralbyn Valley Resort Queensland, Radisson Inn Port Douglas, and Hyatt Regency Sanctuary Cove.Established and Trained Hyatt International IT implementation and support staff.

A.A.S Hotel, Restaurant, Institutional Business Management, Hotel, Motel, And Restaurant Management

Software Design & Development