Operations Manager (& Bmw Product Specialist)
CurrentA leader of my team of 15 client advisors fostered a culture that aligned with BMW’s stringent standards, resulting in a 5% increase in the store's KPIs.Collaborated with General Manager and BMW corporate to conduct comprehensive business analyses and process improvement strategies, resulting in a 7% increase in vehicle turnover rate.Consistently established dealership rankings within the top 3 in the competitive Northern California market, currently holding the #1 position for personal… Show more A leader of my team of 15 client advisors fostered a culture that aligned with BMW’s stringent standards, resulting in a 5% increase in the store's KPIs.Collaborated with General Manager and BMW corporate to conduct comprehensive business analyses and process improvement strategies, resulting in a 7% increase in vehicle turnover rate.Consistently established dealership rankings within the top 3 in the competitive Northern California market, currently holding the #1 position for personal projects.Implemented strategies that reduced excess inventory, maintained an average inventory age under 21 days, and aligned stock with market demands through customized inventory.Managed scheduling and employee training programs, enhancing team skills and motivation to support sales and daily operations.Enhanced engagement by directly contacting every client who purchased new, certified, pre-owned, or used vehicles—approximately 100-150 clients monthly—achieving a 98% satisfaction rate in after-sales outreach. Show less