Create queries in Appriss to detect investigative leads. Troubleshoot CCTV issue store front is facing. • Use relevant Loss Prevention Systems (Aspect, Refund Authorization System, Exception Reports, Appriss, etc.) to detect and prove theft, fraud and other losses.• Work with ServiceNow, Resolver to manage tickets.• Provide additional investigative, technical and training support to field LP as required.• Ensure proper handling and containment of highly sensitive and confidential information and data.• Support the LP Systems Investigations Supervisor with documentation, training, systems administration, development, exploratory and project tasks as required.• Produce periodical reporting and analysis of results, statistics, performance, training and other relevant measures within the LP business.• Conduct ONIST checks on various social media platforms for candidates.• Assist 3rd Party Vendors with troubleshooting CCTV cameras.

• Created weekly reports, and quarterly reports for team results.• Data mining.• Create automation to consolidate team reports using macros in excel. • Usage of formula's to calculate data.

Updating and managing branch telephone system inventory during its conversion from Centrex to SIPT. In excess of $56,000 recovered for disconnecting redundant lines.• Conducted inventory investigations for cost savings. • Managed branch inventory for audit purposes.• Reconciled billing and account discrepancies.• Analyzed contracts to ensure contact and invoicing are in compliance with appropriate guidelines and regulations.• Created pivot tables, formulas and modified spreadsheets to achieve analytical goals.

• Worked in a complementary and effective manner with the billing vendor, as required and affected business units to resolve billing issues.• Reviewed invoices for every bill-run to ensure completeness and accuracy.• Contributed to test case development, execute test scripts, report, perform root cause analysis and document results.• Analyzed various customer information, customer adjustments, calculations, and billing reconciliation. • Wrote, manipulated and executed SQL queries for investigation inquiries.

• Conducted fraud analysis on internal and external investigations.• Monitored fraud on both wireless and wireline accounts for potential threats to customer accounts.• Secured accounts by communicating with and educating clients.• Multi-tasked and prioritized accounts and emails in a challenging, dynamic work environment in order to work efficiently and meet objectives in a timely manner.

•Analyzed independently client issues and developed creative solutions to address their needs with blackberry/PDA and smartphones. •Educated clients by communicating up to date knowledge of device use and services in price plans.•UAT testing.