Senior Front Desk Agent
Salvador
• Designed visual communication for the hotel restaurant by creating flyers to engage customers in promotions.• Participated in internal audit processes by verifying system financial postings from various departments against credit card slips and reports.• Helped the logistical and financial hotel event planning, organized the conference rooms based on each event category, requested menu items, and offered discounts bringing new business opportunities for the company.• Acted as a first point of contact for customers by welcoming them, listening attentively to their specific needs, solving problems, and ensuring a high quality customer experience.• Performed administrative duties including answering phone calls, greeting clients, selling third party tours, and overseeing the office budget. • Managed the cash register, received payments, issued receipts, kept track of all cash and credit transactions, provided exchange, counted the contents of the cash register drawer at the end of the shift, and maintained receipts.• Prepared managerial reporting such as room statistics, shift audit, departure, arrival, and housekeeping.• Received various “best hotel loyalty card provider of the month” internal hotel award by meeting aggressive quota sales of customer loyalty card.
