• Departmental development in HR & Office Administration with specific focuses on onboarding, data entry, benefits, record keeping, & labor relations for 110+ employees• Processes and reviews employment applications to evaluate qualifications or eligibility of applicants for recruitment purposes.• Conducts phone, zoom and in person interviews to hire all personnel.• Processes background checks including CORI, SORI, and Safer Places for all new hires.• Prepares new hire documentation as well as adding new employees to HRIS system, inputting documentation, job titles for each.• Coordinates open enrollments and administers all employee benefits.• Responsible for employee relations and engagement through various activities to improve culture and morale.• Frequent reviews of all business insurances to ensure best rates and experience mods.• Responsible for supervising HR staff; Oversee HR duties are being completed, deadlines are adhered to, and company goals are being met; assist in creating individual performance plans.• Develops and strengthen working relationships with employees, clients, & community• Processes outgoing payments in compliance with financial policies and procedures • Performs day to day financial transactions, including verifying, classifying, and recording accounts payable data.• Reconciles the accounts payable ledger to ensure that all bills and payments are accounted for and properly posted.• Verifies and investigates discrepancies, if any, by reconciling vendor accounts and monthly vendor statements• Processes weekly invoices to clients for services rendered.• Facilitates payment of invoices due by sending bill reminders and contacting clients• Responsible for all cash inflows• Processes weekly bank deposits• Processes all employee contributions & garnishments.• Ensures accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rate.

• Coordinate, plan, schedule, and deliver in-service training programs and Van Pool School that includes safe driving and safe working methods and procedures, student behavior management issues, wheelchair securement and other special needs student requirements in accordance with the requirements of the MA Registry of Motor Vehicles• Communicate consistently and effectively with managers, human resource professionals, transportation coordinators, drivers and monitors• Use company database (Access Office 365) to create and implement an effective and efficient training schedule• Identify training needs and create a monthly needs-based training plan• Identify training not completed, training past due, and training due next month• Coordinate training instructors, coaches, and other guests/speakers• Maintain training certifications including CPR/FA Instructor, CPST (Child Passenger Safety Technician) certification• Maintain and updated employee training records • Create and complete a monthly training report as identified by senior management • Provide logistical support for transporting drivers and monitors to and from training• Manage, evaluate and maintain training materials, facilities and equipment; order training supplies• Attend meetings/seminars as needed for compliance, best practices and/or career development, etc.• Drive and monitor school children as necessary

• Departmental development in Human Resources & Office Administration with specific focuses on training, benefits, and record keeping.• Public safety trainer in Alarms & Physical Controls, Fire Safety, Emergency Protocols, Radio Communication, Patrol Techniques, Report Writing, Customer Service and Management of Aggressive Behavior (MOAB)• Conducts new employee onboarding and maintains employee info by entering and updating employment status into internal data base.• Administers new hire drug tests, finger printing, CORI/SORI checks, and verifies candidate’s background by contacting references.• Conducts employment verifications.• Processes Worker’s Comp claims for officers hurt on duty• Attends job fairs & reviews application systems to recruit potential candidates• Assists employees with password resets, uniform orders & exchanges and general questions (i.e. benefits explanations)• Provides administrative support by entering, formatting and printing human resources materials.• Answers the telephone; triages calls; relays messages.• Provides excellent customer service to all clients, vendors and employees to ensure quality relations• Reinforcing social media applications and innovating better ways to reach out to the communities we serve

Longwood Security Boston, MASecurity Patrol Manager (Sergeant)/Public Safety Trainer July 2010-PresentContract at the East Boston Neighborhood Health Center• Public safety trainer at corporate office in Alarms & Physical Controls, Fire Safety, Emergency Protocols, Radio Communication, Patrol Techniques, Report Writing, and Management of Aggressive Behavior (MOAB); responsible for new hire/transfer training on site• Supervision of security officers, acts as Interim Operations Manager (OM) when OM is unavailable• Oversees shift responsibilities including but not limited to supervising officers to ensure protocol is followed, implementing Health Center policies and procedures, and responding to emergency situations• Completes and reports incident/accident logs in a timely manner to the Director of Public Safety• Responsible for patient watches with unruly patients, conducts visual interior and exterior tours securing buildings and parking lots by foot and/or vehicle, monitor parking compliance, and access control• Works closely with site operations manager, ensuring special assignments are carried out such as blocking roads, escorting employees to parking lots, and detailing Health Center events• Processes payroll and ensures proper post coverage by creating work schedules and approving overtime to meet the needs of the client• Monitors security cameras, report incidents, and contacts police or emergency services when necessary• Assists with police investigations by providing CCTV footage when requested• Dispatch calls from control center to other officers, facilities, and other departments• Reports to Director of Public Safety and participates in weekly meetings to discuss ideas to improve work flow and outcomes as well as any adverse eventsAccomplishments