Daniel Marquez Email & Phone Number

Built and Pulled data reports for different lines/departments of the business. Responsibilities includes performance analysis, budget tracking, creating and implementing a bonus structure that was pulled on a monthly basis, and build automated reports using SQL, Visual Studio, and Excel.

Met with all business leaders from each department I was assigned to. Discussed standard operating procedures and scripts used in their respective projects/department. Using Lucid Chart, I feared numerous process flows and SOP’s for our Email/Chat team and our Strategic Initiatives team. This helped me create a Quality Assurance form for the respective.

Collected all client feedback for both Lexington Law Firm and Credit Repair through social media, call surveys and online business reviews. Using this data, I was able to help build processes to ensure we took care of complaints real time and also reached back out to dissatisfied clients.

Led a team of 10-15 top paralegals in providing data and feedback to our analytics team testing different products and scripts. Our team was responsible for using the Random Offers tool while providing a world class experience. The goal was to see if any given offer could be provided and accepted if the service and communication was exceptional. This was.

Led a team of 15-20 client loyalty phone paralegals. Responsibilities included conducting bi-weekly meetings with each agent to ensure feedback and praise was provided, monthly team meetings to ensure the team was aligned on metrics/goals, and take escalated supervisor phone calls either for demonstration and/or assistance. My teams consistently hit the.