The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees while maintaining the integrity and quality standards of the property. Responsible for effective communication across staff and with corporate office.

Provide leadership and development by selecting, training, counseling, and motivating a team of 9-10 employees. This includes a willingness and ability to step in and assist each team member as needed.Promote & Deliver exceptional guest services, including continual monitoring cleanliness of the hotel and ensuring all guest-related concerns are resolved promptly. We must always be “Guest Ready.”Develop, administer, and control the property revenue and budget expenses. Responsible for monthly inventories, ordering, and receiving goods.Analyze Profit & Loss, General Ledger statements, and submit P&L Variance Reports in a timely manner.Facilitate Sales & Marketing acumen – achieve revenue and maximum profitability through in-depth knowledge of the hotel surroundings/area.Develop & maintain rapport with competitive properties, City Conventions, Visitors Bureau, Chamber of Commerce, target accounts, lead sources, clients, etc.

The Task Force Manager is an important leadership role in which the Manager will step in as Acting General Manager for any property in need and to which they have been assigned. Once in place, the Task Manager will fulfill all General Manager duties, including leading a highly productive team capable of exceeding expectations while also exceeding operational and resident service standards. The Task Manager will be instrumental in creating a high energy, positive environment with highly productive work habits for their assigned team, and a warm and inviting atmosphere for guests.

Supervisory – Interviewing, hiring, training, disciplinary actions, annual performance evaluations, biweekly timesheet reviewFinancial – Daily bank deposits, completion of sales and marketing objectivesGuest Relations – Monitoring and following up on guest feedback and concerns, suggest and sell amenities, ensure security needs of guests and property are metOther – Inventory management, relationship building with vendors and guests, teamwork

Responsibilities included management of all guest’s evening interactions including the Front Desk, Bar, Bellmen, Banquets, Lobby attendant, and more. During slower days, I primarily support The Front Desk team by answering phones, checking in guests, answering guests’ questions, and driving the airport shuttle. Lastly, Daily paperwork includes answering emails, posing in Opera, and complete banquet paperwork.

Responsibilities include managing all aspects regarding the front desk. Managing, training, hiring, scheduling, posting jobs, answering emails, responding to customer comments, supporting the front desk, managing tax exempt paperwork, and overseeing the guests over all experience are all part of the daily responsibilities.

Responsibilities included management of guests’ overall experience by overseeing and supporting the Front Office, Bar, Pool, Custodians, and Banquet Staff. Daily paperwork includes advertising on social media, working with other managers either in-person or via email, posting jobs, reviewing applicants, completing banquet paperwork, and posting payments in Opera. Furthermore, responsibilities include finding and starting initiatives, creating a company LinkedIn account, and changing the layout of public areas.

Responsibilities include attending career fairs, college events, interview scheduling, managing the candidate experience, perform screening of applicants, assessment of skill levels, routing applicants appropriately, staying current with market trends, utilizing recruiting platforms, fallowing EEOC and SLA policies, networking, processing new employee paper work, collecting I9 documents, calling applicants to schedule interviews, communicating with hiring managers, collaborating with Talent Advisers, heading special projects, welcoming new employees, tracking applicants, coordinating new employee orientation (NEO), complete daily tasks in ATS, processing background checks, actively participating in meetings, and processing all new employee paperwork

Responsibilities included welcoming guests, check-ins, registering/ booking rooms, running background checks on credit cards, handling customer complaints, assigning rooms, and answering phone calls.

Responsibilities included keeping the facility safe for all patrons, ensuring the facility is clean, deep cleaning every night, maintenance as needed, monitoring member, and enforcement of all facility rules.

Responsibilities included filing of old documents, updating school files, adding files to the mainframe, preforming research tasks, shredding documents, and organization of office space.