Daniel Mashburn Email & Phone Number

-Using Connectwise to organize ticket loads and provide documentation relevant to customer needs-Using Automate for using and creating script to simplify recurring issues-Helping end users to resolve problems including computer hardware, office applications, printer setup and maintenance, networking, VPN, firewall setup and maintenance-Setup and maintain a wide variety of systems including but not limited to; Microsoft 365, Azure Active Directory, Fortigate, Extreme Networks, Connectwise, Automate, Barracuda Backup and Email Gateway, Datto SaaS, Zoom, Printers, ModMed

Portsmouth, Virginia, United States

-Primary duties included preparing and facilitating company wide transition to NIST 800-171 and CMMC Maturity Level 3-Led team to decifer and help management understand the needs and expectations of making the transition-Organized implementation of security measures both physical and digital to enable successfully transitioning to compliance-Organized getting quotes from vendors for various portions of the NIST and CMMC guidelines-Make contact with customers and vendors to verify their compliance and provided documentation when needed of our compliance-Acted as company wide primary point of contact for all IT related issues including help desk and cabling

Portsmouth, Virginia, United States

-Take phone calls and emails from customers to take orders-Help customers to find the items they need based on the job based on their descriptions--Take customer orders at the counter and help them find what they need-Find stock, count, box, and deliver items to customers at the counter or leave for overnight pickup-Write up and print orders to take out to the warehouse for packing and delivery-Contact multiple vendors to locate parts not in stock and find best pricing and availability based on customer needs, arrange for and organize if expedited delivery is needed-Decifer and desciminate customer technical drawings to discover their needs and send to vendor if needed-Work with purchasing department to procure needed material and receiving department to get material expedited to customer-Work with purchasing to maintain stock on commonly sold items based on sales trends

Portsmouth, Virginia, United States

-Input and organize Accounts Payable and Receivable records in IBM AS400 system-Printing checks and organized for owner review-Implemented and maintained document management system Captaris Alchemy for accounting, sales, QA, and purchasing records-Daily billing and mailing invoices for customers-Assist customers with billing questions and issues-Run credit cards daily for invoices including contacting customers to collect credit card information when needed-Coordinate between purchasing and vendors to resolve issues with vendor bills

Information Systems Technology, Network Engineer

High School Diploma