• Demonstrates consistent ability to work on and complete multiple tasks with conflicting deadlines and seeks out additional tasks; completes projects on or prior to their assigned deadlines on a consistent basis. • Manage and evaluate approximately 75 officer’s performances through recurring training-based evaluations and continuous observations within a live screening environment. • Accomplishes all responsibilities despite unexpected change and obstacles and consistently volunteers services, on short or limited notice, to meet unexpected challenges, circumstances and or situations. • Anticipates problems, identifies and evaluates potential sources of information; generates alternatives to solve problems where precedents may not exist. • Develops consistently well-organized studies, reports and briefs that convey technical or other complex information in an effective manner appropriate to the audience with minimal need for revision. • Identifies issues and provides solutions to subordinates while suggesting processes and system changes that reduce the possibility for error and increase the early identification of problems. • Communicates the importance of inclusion and a workplace free of discrimination in staff engagements while promptly addressing allegations of harassment, discrimination and retaliation by taking appropriate action. • Promotes a culture of risk management in the workplace where identification of risk is welcomed, and the use of risk management to mitigate risk and obtain value is understood. • Creates and implement innovative solutions to operational challenges identified within operations while tracking and reporting to leadership on the impact of implemented innovative solutions. • Improves efficiency and effectiveness of transportation security business and management serves by providing comprehensive leadership, oversight and support to programs.

• Manage and evaluate approximately 30 officer’s performances through recurring training-based evaluations and continuous observations within a live screening environment• Facilitate consensus building among team members protecting the traveling public • Lead a positive dynamic team with recognition and building on the strengths and talents of each individual team member through constant coaching and mentoring• Mentor and facilitate the completion of on-the-job training for newly promoted supervisor officers • Manage a high volume of work by balancing competing deadlines and priorities effectively amongst a variety of diverse tasks• Participate in the implementation of new policies and procedures as well as recommending changes to procedures and policies based on observations of work• Respond to and resolve security related incidents, emergency situations, and difficult customer service issues by creating calm, establishing command presence and using critical thinking in combination with tactical communication • Facilitate interest-based solutions with customers through cooperative problem solving and conflict resolution skills• Facilitate and contribute to sensitive security information daily briefings by using scenarios and examples to clarify appropriate tactics and understanding of the security threat • Monitor, encourage and continually reinforce principles of critical thinking, specialized communication tactics and an understanding of security threats• Prepare disciplinary/adverse action letters to employees related to employee conduct, performance and dispute resolution • Foster an equitable work environment through resolution of employees’ grievances• Recognize where discipline is warranted by identify actions that are consistent with the facts and the organizations polices on discipline according to TSA penalty factors• Conduct inquiries and investigations related to employee conduct, security incidents and violations to ensure compliance

• Lead by example and worked cooperatively with others by promoting and facilitating a cooperative work environment for all involved, related too or had an interest in transportation security• Projected a positive image and responded to inquiries from staff, airlines, airport/transportation terminal employees and passengers in a professional and courteous manner• Served as a Field Training Officer for new hires and fellow peers regarding the appropriate application of standard operating procedures• Observed officers and trainees on the job to provide documented problems to assist the supervisor in taking corrective actions• Recognized the differences between visual cues of information and irrelevant or distracting information when carrying out my security responsibilities• Used the principles of tactical communication to communicate effectively in difficult situations such as those involving higher than normal pressure, adversarial circumstances and complex subject matter • Established a rapport with stakeholders to build relationships that fostered mutually beneficial outcomes while supporting the mission and goals• Responded appropriately to the needs and feelings of peers, co-workers and stakeholders in all situations • Demonstrated responsible and dependable behavior, taking responsibility for person performance through a high level of effort and commitment

• Lead by example and worked cooperatively with others by promoting and facilitating a cooperative work environment for all involved, related too or had an interest in transportation security• Projected a positive image and responded to inquiries from staff, airlines, airport/transportation terminal employees and passengers in a professional and courteous manner• Served as a Field Training Officer for new hires and fellow peers regarding the appropriate application of standard operating procedures• Observed officers and trainees on the job to provide documented problems to assist the supervisor in taking corrective actions• Recognized the differences between visual cues of information and irrelevant or distracting information when carrying out my security responsibilities• Used the principles of tactical communication to communicate effectively in difficult situations such as those involving higher than normal pressure, adversarial circumstances and complex subject matter • Established a rapport with stakeholders to build relationships that fostered mutually beneficial outcomes while supporting the mission and goals• Responded appropriately to the needs and feelings of peers, co-workers and stakeholders in all situations • Demonstrated responsible and dependable behavior, taking responsibility for person performance through a high level of effort and commitment

• Plans and organizes scheduled test to ensure appropriate balance of day, times, and shifts are evenly distributed• Oversee all program participants while ensuring necessary DHS documentation is signed and securely stored• Maintain a positive working relationship with stakeholders, officers and management• Lead in-briefing discussions to ensure all participants are clear on what will occur, know exactly what they are expected to do and how it should be done• Conduct officer performance assessments to identify and address performance weakness• Prepare and ensure test information is accurately entered into the Assessment Record Center• Lead post-test review discussions to create a learning event where the “why” is identified for failed and successful outcomes• Provide verbal and written lessons learned to increase security posture• Complete and present Quality Assurance Checklist with recommended remediation course of action• Actively contribute to Ohio Mitigation Practices to address screening vulnerabilities