Daniel Mejia Email and Phone Number
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Daniel Mejia is a desktop and mobile support professional for Whataburger LLP. His primary areas of support include mobile devices, desktop software, desktop hardware and assisting with product updates. Daniel joined Whataburger in early 2008 as a contact center technical analyst supporting point of sale and back office systems. In 2012 Daniel was promoted to the desktop and mobile support team where he quickly proved himself as the perfect choice by providing great customer service, having the technical knowledge along with a magic wand to quickly resolve issues and being a great steward of desktop and mobile support related costs with savings of over $90,000 within the first 6 months. The teams SLA performance also improved from 79% to nearly 95%. In addition Daniels Service Quality Surveys were a perfect 100%.In September 2013 Daniel was promoted to Desktop and Mobile Support Supervisor for Whataburger and now manages a team of 4 technicians supporting over 1650 users most of whom have multiple hardware devices. Daniels professional experience includes working as a team supervisor for a lVerizon Wireless call center where he supported his team to manage countless devices and accounts. His customer service profession began in 1995 as a customer care rep for Sears where he strived to resolve all customers concerns. A native of Texas, Daniel studied at Coastal Bend College where he earned his AA in computer science. He continued his studies at Texas A&M Corpus Christi in Computer Science, MS. Since then Daniel has earned 5 other technical certifications and is studying to earn 1 more in 2020Daniel truly loves managing Desktop and Mobile Support teams and looks forward to what the future may hold for his career. In his personal time, Daniel enjoys learning and cooking new recipes, football, and spending time with family.
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Customer Experience Manager At Hcl America For UsaaHcl America, Inc.San Antonio, Tx, Us
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Customer Experience Manager At Hcl America For UsaaHcl America, Inc. May 2020 - PresentUnited StatesStrategic and operational leader accountable for continuous service improvement of the IT Service Desk enablement functions to increase value. Leading Service Desk enablement functions such as Quality Management, Knowledge Management, Change Management, Problem Management, and Training. Engaged directly with the Service Desk Operations leadership and with the Client to identify and prioritize value-add opportunities and translate into actionable service improvement implementations. -
Desktop Support SupervisorWhataburger Jul 2013 - Apr 2020San Antonio, Texas AreaParticipated and managed department projects that includes PC Refresh, Mobile Device Refresh and new device deployments.Actively participated in equitable problem resolution and improved working relationships with other depts.Installed and maintained workstation hardware and software.Maintained accurate inventory of hardware and software.Managed images of user machines according to established procedures; documenting changes in tickets & by use of approved checklists.Deployed software upgrades as directed by director.Assisted director in project planning activities.Review current Windows & Mac operating system trends and releases.Managed and kept current all audio-visual equipment installed in 3 corporate buildings. Confirmed that equipment is ready for meetings and is regularly maintained.Developed & maintained a working knowledge of the activation process & support of currently supported mobile devices.Managed on-call technical support to workstation support suppliers and clients on a regular basis.Managed all vendor relationships.Provided guidance, mentoring and training to desktop technicians.Demonstrated fiscal responsibility with all Company assets. -
Desktop & Mobile Support Team LeadWhataburger Jan 2013 - Jul 2013Supervised daily activities of Desktop Support personnel and advised on priority projects by consulting directly with the technician.Monitor and assigned tickets and managed urgency levels in the Desktop Support ticketing queue.Troubleshoot and resolved trouble tickets related to technical difficulties with hardware, software and password resets.Used remote access tools to transfer files to client pcs and troubleshoot problems.Verified issue resolution with the customer and updated the Service Desk ticketing system.Worked closely with infrastructure, database, and development personnel to resolve user issues.Actively contributed to ongoing process improvement.Documented fixes and contributed to the standardization of processes and procedures.Managed hardware configuration images for desktops and laptops.Effectively directed the work of others for quick resolution
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Contact Center AnalystWhataburger Mar 2008 - Mar 2013Diagnose and resolve hardware/software BOS/POS issues.Provide support for maintenance and 3rd party vendors.Assist unit level management with inventory & cost audits.Streamlined efficiencies of cell phone account management for 1000+ lines.Provide technical support and resolve all issues for cellular telecommunications.Ensure accounting is well informed of all changes made to Sprint/ATT account to properly bill depts., while resolving billing charges discrepancies.
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Dept Of Development Services ContractorCity Of Corpus Christi Sep 2001 - Jun 2003Corpus Christi, Texas AreaIdentify and label entire city of Corpus Christi industrial and commercial blueprints.Scan, copied and mailed requested past and current building permits as requested by customers.Assist building inspectors and customers/builders with new permits as needed.
Daniel Mejia Skills
Daniel Mejia Education Details
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Computer And Information Sciences And Support Services
Frequently Asked Questions about Daniel Mejia
What company does Daniel Mejia work for?
Daniel Mejia works for Hcl America, Inc.
What is Daniel Mejia's role at the current company?
Daniel Mejia's current role is Customer Experience Manager at HCL America for USAA.
What is Daniel Mejia's email address?
Daniel Mejia's email address is da****@****gci.net
What is Daniel Mejia's direct phone number?
Daniel Mejia's direct phone number is +190340*****
What schools did Daniel Mejia attend?
Daniel Mejia attended Coastal Bend College.
What skills is Daniel Mejia known for?
Daniel Mejia has skills like Customer Service, Leadership, Team Leadership, Microsoft Office, Management, Budgets, Inventory Management, Strategic Planning, Microsoft Word, Microsoft Excel, Troubleshooting, Budgeting.
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Daniel Mejia
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Daniel Mejia
Program Manager, Climate & International At The Associated Press (Ap). Cfr Term Member. Us State Department, World Resources Institute, Harvard, And Princeton Alum.Washington, Dc
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