Daniel Morrison

Daniel Morrison Email and Phone Number

CX Design | CRM Product Ownership | Service Transformation | Innovation @ City of Gold Coast
surfers paradise, queensland, australia
Daniel Morrison's Location
Gold Coast, Queensland, Australia, Australia
About Daniel Morrison

Currently the Product Owner of the Salesforce CRM and Head of Customer Experience, I am an experienced manager with a wide range of expertise in CRM design and deployments, technology implementations, contact centre design, insights & analytics, workforce planning, omnichannel and digital support, and AI system development. I am experienced in managing complex business and IT projects, including being responsible for the design and implementation of Salesforce CRM (Trailhead Ranger), voice IVRs, chat/messaging platforms and omnichannel integrations.

Daniel Morrison's Current Company Details
City of Gold Coast

City Of Gold Coast

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CX Design | CRM Product Ownership | Service Transformation | Innovation
surfers paradise, queensland, australia
Website:
goldcoast.qld.gov.au
Employees:
1834
Daniel Morrison Work Experience Details
  • City Of Gold Coast
    Product Owner - Salesforce
    City Of Gold Coast Nov 2024 - Present
    Gold Coast, Queensland, Australia
    I am the Product Owner for the Salesforce platform being implemented at City of Gold Coast. This role encompasses products across Marketing Cloud, Experience Cloud, Data Cloud, and Service Cloud.In this position I will be implementing the City's vision of improving customer experience, unifying customer communication and data, and uplifting straight through processing automation.
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Daniel Morrison Education Details

  • Massey University
    Massey University
    Information Technology
  • Massey University
    Massey University
    Finance, General

Frequently Asked Questions about Daniel Morrison

What company does Daniel Morrison work for?

Daniel Morrison works for City Of Gold Coast

What is Daniel Morrison's role at the current company?

Daniel Morrison's current role is CX Design | CRM Product Ownership | Service Transformation | Innovation.

What schools did Daniel Morrison attend?

Daniel Morrison attended Massey University, Massey University.

Who are Daniel Morrison's colleagues?

Daniel Morrison's colleagues are Stephen Price, Jon Palmer, Tim Burt, John Hogan, Simon Davey, Ryan Kazmer, Kenz Hammadi.

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