• Responsible for the balancing of 10 standard service checkout lanes daily and 6 self-checkout lanes weekly. Count inventories and compute daily sales of lottery, money orders and transfers, dump passes, and stamps.• Tasked with spotting and fixing errors that may have occurred in prior days operations of sales.

• Handle in store USPS window by proving careful and efficient work to customers with shipments, drop-offs, stamp purchases, and post office boxes.• Conduct daily balancing of postal drawer, stamp audit, and sales/monetary coordination with USPS.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, andresolving customer issues on the spot. Oversee cashiers/baggers of 5-15 at one time, organizing checkoutlanes.

• Directly oversee dormitory floor of 38 first-year residents. Responsible for planning and coordinating 4social and 3 educational program events each semester. Tasked with regular check-ins with each resident,room inspections, and fostering community within the residential living space.• Delegated weekly after hours, on-call shifts for building of 700 residents. Conduct 2-3 nightly rounds ofbuilding. Provide crisis response, lockout assistance, crowd handling, emergency procedures, and follow-ups with residents when applicable.• Duties include a weekly minimum of 3 hours working residential hall front desk. Monitor security systemfor induvial entering/leaving the building, check in student’s guests, coordinate with campus police in emergencies, and provide customer service to students, parents, faculty/staff.

• Engage positively with approximately 50-100 customers a day, providing professional and polite support for sales and service needs.• Pack, ship, return, and scan 100-300 packages a day through system, providing quick and appropriate service for each package/return. Responsibilities also included printing, shredding, passport pictures, copying, and faxing.• Oversee and assist the logistical process of accepting, storing, and returning over 700 student’s goods for summer storage.