Daniel Osburn Email & Phone Number

Omaha, Nebraska, United States

Technical Support: Provide technical assistance and troubleshooting for hardware, software, and network-related issues encountered by arena staff, event organizers, and guests. Respond promptly to service requests and prioritize tasks based on urgency and impact.System Maintenance and Upgrades: Perform routine maintenance tasks, including software updates, hardware upgrades, and system configurations, to optimize performance and ensure reliability of IT infrastructure. Coordinate with vendors and service providers as needed to resolve issues and implement enhancements.Network Administration: Monitor and manage arena network infrastructure, including wired and wireless networks, routers, switches, and access points. Ensure network security and integrity through the implementation of firewalls, antivirus software, and access controls.Audiovisual Support: Provide technical support for audiovisual equipment used in events and presentations, including sound systems, projectors, video screens, and lighting fixtures. Assist event organizers with setup, operation, and troubleshooting of AV equipment as needed.Ticketing and POS Systems: Administer and support ticketing systems, point-of-sale (POS) terminals, and cashless payment solutions used for concession sales and event ticketing. Troubleshoot issues related to ticket scanning, payment processing, and system integrations.Security and Compliance: Ensure compliance with data protection regulations and industry standards for IT security and privacy. Implement security measures such as access controls, encryption, and surveillance systems to protect sensitive information and prevent unauthorized access.Documentation and Training: Maintain accurate documentation of IT systems, configurations, and support procedures. Develop training materials and conduct training sessions for arena staff on IT-related topics, including best practices for using technology systems effectively.

Omaha, Nebraska, United States

PC Inventory and Assessment: Conduct comprehensive assessments of existing computer hardware inventory, identifying outdated or obsolete systems requiring replacement. Deployment Planning: Develop detailed deployment plans, including hardware procurement, installation schedules, and user training sessions, to ensure a smooth transition to new computer systems. Hardware Configuration and Imaging: Configure new computer systems according to standardized specifications, including hardware components, software installations, and network configurations. Utilize imaging tools to streamline the deployment process and ensure consistency across all systems. Hardware Installation and Setup: Install and set up new computer hardware, including desktops, laptops, peripherals, and accessories, in accordance with deployment schedules and user requirements. Test hardware functionality and troubleshoot any issues as needed. User Support and Training: Provide end-user support and training on new computer systems, software applications, and hardware peripherals. Address user inquiries, troubleshoot technical issues, and offer guidance to ensure a smooth transition and optimal user experience. Documentation and Reporting: Maintain accurate records of hardware inventory, deployment activities, and user support interactions. Generate regular reports on deployment progress, hardware utilization, and user feedback to inform decision-making and identify areas for improvement. Quality Assurance and Compliance: Ensure compliance with company policies, security standards, and industry best practices throughout the PC refresh process. Conduct quality assurance checks to verify hardware functionality, software compatibility, and data integrity following deployment.

Papillion, Nebraska

Receiving and Unloading: Receive incoming merchandise shipments, verify contents against shipping documents, and unload merchandise from delivery trucks using appropriate equipment and safety procedures.Inventory Management: Organize and maintain inventory storage areas, ensuring merchandise is easily accessible, properly labeled, and stored according to company guidelines. Perform regular inventory counts and assist in identifying discrepancies or shortages.Stocking and Merchandising: Stock shelves, racks, and displays with merchandise according to planograms and store layout guidelines. Ensure merchandise is neatly arranged, properly labeled, and easily accessible to customers.

Papillion, Nebraska

Responsibilities included: provided customer service, finding product, ensured a clean and safe work environment, and assisted other team members as needed.

Associate'S Degree, Computer Programming, 4.0

Diploma