Led User Acceptance Testing (UAT) for company's flagship Grower and Vendor Platforms across mobile and web applications. Collaborated closely with developers, UX designers, and end-users to identify bugs, refine product design, and enhance features. Documented comprehensive test plans, cases, and results to ensure optimal user experience and production readiness.Liaised with the product manager to analyze and refine objectives for existing mobile and web platforms, focusing on enhancing… Show more Led User Acceptance Testing (UAT) for company's flagship Grower and Vendor Platforms across mobile and web applications. Collaborated closely with developers, UX designers, and end-users to identify bugs, refine product design, and enhance features. Documented comprehensive test plans, cases, and results to ensure optimal user experience and production readiness.Liaised with the product manager to analyze and refine objectives for existing mobile and web platforms, focusing on enhancing functionality to better serve farmers across diverse regions of Ghana, as part of the system improvement phase.Collaborated with the marketing team to create user documentation for the vendor platform, aimed at onboarding new vendors and attracting potential customers as part of the company's digital marketing initiatives. Show less

Conducted comprehensive sector profiling in the oil and gas industry, delivering valuable insights to investors on the market climate and sustainable investment opportunities.Every quarter, on average, three investment opportunities were identified in the oil and gas sector that are strongly aligned with the United Nations' Sustainable Development Goals (SDGs) using the Foreign Direct Investment (FDI) Markets tool. This approach aims to drive positive environmental and social impact… Show more Conducted comprehensive sector profiling in the oil and gas industry, delivering valuable insights to investors on the market climate and sustainable investment opportunities.Every quarter, on average, three investment opportunities were identified in the oil and gas sector that are strongly aligned with the United Nations' Sustainable Development Goals (SDGs) using the Foreign Direct Investment (FDI) Markets tool. This approach aims to drive positive environmental and social impact while catering to both foreign and local investorsDeveloped investment surveys in collaboration with UNIDO (United Nations Industrial Development Organization) to enhance their business directory tailored to the Ghanaian Market for future research, as well as connecting businesses with potential customers and clients. 400 plus local and foreign companies were targeted across the country for this project in 2023. Show less

Tailoring financial product recommendations to prospective clients' specific needs.Conducting regular consultations with existing customers to ensure ongoing satisfaction.Spearheading promotional campaigns for banking products across diverse sectors, including higher education institutions and healthcare facilities.

Developing and delivering new and innovative merchandising ideas to ensure customer satisfaction is achieved. Managing cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.Overseeing all telephone and internet queries and ensure effective communication is in place to make customers aware of opening times.