Daniel P. Email & Phone Number

Stockport, England, United Kingdom

• Supporting mainstream technologies, networking and security solutions as well as Cloud services.• Supporting Windows Server Operating Systems including 2008, 2008R2, 2012, 2016 and 2019•VEEAM, Backup Assist, Backup Exec •Hardware Support•Watchguard and Sophos firewalls•O365, Windows 7 8 10 11, Mac OS, IOS and Android support, •Ticketing system Sage CRM and ServiceNow•NinjaOne servers management

Salford, England, United Kingdom

As part of my duties, I was expected to provide assistance to the regular police force, respond to a wide range of incidents, and communicate with the various populations we serve. The modernization of policing necessitated the creation of the position of Special Constable, whose responsibilities include assisting regular officers and PCSOs as well as collaborating with neighbourhood policing teams.I wore the same uniform as a regular Police Officer while serving as a Special Constable, and I had the same authorities and powers. I have received extensive training to assist regular colleagues, to increase the effectiveness of local police initiatives, to build up good relationships between the police and the public, and to make a worthwhile contribution to local communities. I've received comprehensive training to assist regular colleagues and increase the effectiveness of local police initiatives. Building up good relationships between the police and the public and making a worthwhile contribution in local communities.

Manchester, England, United Kingdom

Fujitsu's Service Desk provides end-to-end operational service 24 hours a day, seven days a week. I was a vital component of the team, responsible for answering support calls and addressing issues. Assist with any information technology concerns and problems on a first-come, first-served basis.• Assist users over the phone, in person, via email, and/or through the use of a ticket management system.• Service Now• Use a call logging system to keep track of all tickets (service requests, incidents, problems, and alarms).• Assist the 1st line team in resolving challenges.• Add details about issue resolution to the internal knowledgebase.• Computers, laptops, tablets, switches, smartphones, and applications are all supported.• Use the monitoring platform to track and escalate alerts.• Manage user accounts, including permissions, rights, and system groups.• As needed, escalate issues to Tier 2 and Tier 3 support teams.• Conduct trend analysis to aid in the identification of problems.• Determine the scope and impact of an occurrence quickly and correctly.• Track tickets at predetermined intervals until they're resolved.• Serve as a point of contact for customers and the technical escalation teams.• If necessary, assist with the preparation of Customer Service Review documents.• Participate in an On-Call rota to guarantee that customers are supported 24 hours a day, seven days a week.

Manchester, England, United Kingdom

Manchester, Anglia, Wielka Brytania

Manchester, Anglia, Wielka Brytania

Salford, Anglia, Wielka Brytania

Gdańsk, Woj. Pomorskie, Polska

The London Institute Of Banking & Finance - Bachelor Of Science With Honours, Cyber Security

Microsoft Technology Associate Security, Cyber Security, Certification Number; H801-0204

Active Leisure Personal Trainer, Diploma In Personal Training And Fitness Instructing (Rqf) Level 3

The Academy Of Tourism And Hotel Management In Gdansk, Management In The Hospitality Industry

It Technician, Computer Science

Tourist Technician Degree, Tourism And Hotel Industry Management