As Project Manager and Customer Success lead at Kuona, I oversee the deployment of innovative SaaS/AI solutions for major CPG and retail companies across Latin America. My role encompasses project planning, governance, resource control, and end-to-end communication management among diverse stakeholders. I also provide customer support, data analysis, and training, ensuring seamless tool adoption and issue resolution.

At ESKO, I managed IT product deployments for global CPG, Food, and Pharmaceutical giants like Unilever, Kimberly-Clark, Dole, Hershey's and GSK. My responsibilities included project scope alignment, timeline construction, data migration, user acceptance testing, and budget management, ensuring successful project execution across all deployments steps

As a Senior Industrial Project Engineer at GSK, I led projects aimed at optimizing manufacturing processes and industrial facilities, focusing on safety, regulatory compliance, and effective change management.Risk assessments. Layout, machinery, process and chemical material hazard detection and evaluation .0 Implementation of Mitigation and robust safety plan based on OSHA and Brazilian NRs procedures

My role encompassed defining budgets, planning and coordinating actions, assessing risks, monitoring KPIs, and maintaining effective communication with stakeholders. I consistently researched and identified opportunities for productivity enhancements and global supply chain optimization, both in making and distribution processes. Additionally, I provided management and support to multidisciplinary teams across various countries, effectively coordinating efforts and aligning stakeholders at all levels.

As a Project Engineer, I spearheaded the planning and execution of new installations, ensuring that all projects adhered to stringent safety standards. I conducted thorough investigations to identify opportunities for improving manufacturing productivity and efficiency while integrating safety protocols into every phase of the project. My responsibilities included analyzing and recommending activities to enhance processes, managing engineering projects with a focus on timely delivery and budget adherence, and providing critical support and guidance to technical and production teams to maintain a safe and efficient working environment.

As the Country Managing Director I led the engineering, procurement, and supply chain development, ensuring the successful implementation of new installations . I was responsible for tracking and reporting strategic implementation, forecasting, and budget management, conducting financial and technical feasibility studies, and negotiating contracts and licenses. I developed and executed strategic business plans, including market opportunity analyses, sales modeling, and marketing strategies. A key aspect of my role involved actively attracting investors by showcasing the startup's growth potential and strategic vision, while managing project sales and fostering strong customer relationships to support our business objectives.

In my role as Engineering Coordinator I oversee engineering and process projects, managing equipment acquisition with a focus on technical scope, project scheduling, and budget control. My responsibilities include defining user requirements, handling FAT/SAT, and overseeing commissioning. I design and optimize product and packaging manufacturing processes utilizing Lean Manufacturing and Six Sigma methodologies, manage Capex/Opex, and control conversion costs. I conduct risk evaluations using FMEA and PFEMEA, support quality control through failure detection and cause-and-effect analysis, and assess supply chain risks related to new raw materials and packaging components. I drive innovation processes across various functions, including Marketing, Procurement, Planning, Manufacturing, Quality, and R&D. Additionally, I facilitate technology transfer for both local and international operations, support improvements in production efficiency, and evaluate contract manufacturers' facilities for technical and quality compliance. I also perform EHS and GMP assessments for new processes and production sites, ensuring adherence to industry standards.

I lead processing and product innovation initiatives for home care products, including powders, liquid detergents, and softeners. My main activities involve planning, coordinating, and deploying innovation projects on both global and regional scales. I define industrial process specifications through rigorous laboratory, pilot plant, and main plant trials. I assess risks associated with raw materials, products, and processes, specifying quality control parameters and overseeing industrial commissioning. My role includes defining product formulas, evaluating performance and stability, and researching raw material stability to meet branding, technical, and consumer requirements. I apply Design of Experiments (DOE) and statistical tools in lab and pilot plant studies, monitor competitors’ technologies and strategies, and maintain contacts with suppliers and research institutes. I coordinate and train pilot plant and laboratory teams, and possess expertise in powder and liquid processes, including spray drying, fluidization, mixing, handling, and packaging. Additionally, I ensure adherence to GMP and Good Laboratory Practices.

As a Technical Assistance professional, I provided expert support for customers on physical and chemical analysis equipment, including HPLC, IC, pH meters, thermometers, and rheometers, addressing new applications and methods. My role involved offering internal support and training for both customers and the sales team. Additionally, I conducted research to identify new customer and application fields, ensuring that our solutions met evolving industry needs and enhanced customer satisfaction.