 To communicate clearly and provide high quality administration support to internal Spectra Training stakeholders client requirements Receive Employer and Trainee forms from Key Account Manager/ Business Development Manager - check for completion and liaise with the relevant Manager to complete gaps in requirements Ensure funding source is confirmed for each trainee, and relevant Sales personnel is advised of any ineligible trainee(s) in order to finalise funding arrangements with employer Ensure the AAC has been contacted by the relevant Sales personnel and advised of any ineligible trainee(s) to finalise funding arrangements with the employer Coordinate arrangements with the Trainer and Assessor to confirm class times, location etc. Coordinate with the Resources Coordinator and Trainer and Assessor to ensure all relevant training materials are ready and delivered in time for Induction/First class Monitor and assist in the ongoing administration of participants, including arrangements of catch-up classes, assessments and fielding participant enquiries appropriately Create and maintain Enrolment Occurrences Maintain qualifications and units in VETtrak, enter units as per Training and Assessment strategies and check TAS’s for consistency with Purchasing Guides Assist in the processing of Completions, Cancellations and other Data Entry duties as required Assist in conducting internal auditing Training of new staff on Business Support procedures Offering business support to other departments where required Maintain a culture of innovation and continuous improvement within the Business Support team Liaise with the Resource Coordinator where necessary and provide Resource assistance where required Participate in the ongoing development and support of all department associates Produce and present reports for internal stakeholders

Data Entry from Medical provider agreements.Data research and remediation within SAP.Contract Handling processing saving & storing.Manage and maintain the primary enquiries telephone line (up to 60 enquiries daily).Discuss and Advise providers on the correct billing amounts, invoicing procedures and operational procedures.Liaise with CAT team to identify and resolve any shortfalls with in-network providers and regions.Liaise with internal departments and stakeholders:•The central appointments team responsible for booking all ADF medical appointments, •The clinical governance team for fast tracking of priority service providers to close any shortfalls.Assist the Invoicing team to process outstanding invoices and ensuring banking details accuracy.Liaise with Medibank Private Members Choice manager to resolve any issues that arise.Liaise with Contract Managers to clarify issues and fast track service providers.Liaise with Regional Managers to clarify any issues that arise and fast track service providers.Action any rescind requests informing the stakeholders and Manage the rescind spread sheet.Responsible for training new staff members to use the calculation tool I designed and internal Medibank Health Solutions systems. Analyse service delivery of medical practitioners to identify areas of concern or low service delivery rates.Meet with Defence members to gain an understanding and insight into how the transition is working from the entitled personnel’s point of view.Investigate clinical governance complaints and report with a recommendation on wether the practitioner should remain with a service provider or be removed.Provide general helpdesk support to Allied Health Specialist Providers and other medical or ancillary service providers with enquiries into referral billing and administration process.Data Entry and Data Management in Console Databases.

Responsible for managing our property sales database PropertyDATA.com.au and RealestateView.com.au which includes but is not limited to verifying, processing and updating sale results and Victorian addresses.

Manage and maintain PropertyDATA.com.au a sales research database and website system.Responsible for increasing Data Collection by 30% across Victoria.Conduct outbound calls to Real Estate Agents to collect sale results.Ensure all Subscribers are adhering to the Terms and Conditions.Ensure all agents are adhering to all State and Federal legislation.Manage all Victorian Sale Results to publish in Victorian newspapers and various websites.Be the first point of call for all enquiries for sales reporting and publishing in Victoria.Operate a range of office machines such as photocopiers, computers and faxes file papers and documents. Instituted a range of programs and now in effect.

Data Migration - Short Term Assignment 8 weeksLearn two home loan systems to transfer personal particulars. To identify specific home loan products and applicants from the outdated home loan software and transfer all relevant information to new Home loan system.Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries.Support the Home loan department with any queries over the phone. Operate a range of office machines such as photocopiers, computers and faxes file papers and documents.

14 weeksSort and distribute incoming mail to areas and staff withinWrite business letters, reports or office memoranda using word processing equipment Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries Operate a range of office machines such as photocopiers, computers and faxes file papers and documents Undertake other duties such as banking and organizing receipts

8 weeksSort and distribute incoming mail to areas and staff within OfficeSearch ATO, various internet sites and other Government agencies databases for information to compile reports. Write business letters, reports or office memoranda using word processing equipment Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries Operate a range of office machines such as photocopiers, computers and faxes file papers and documents Undertake other duties such as banking and organizing receipts

Strong customer focus delivering sales.Responsible for liaising between clients and the office.In charge of a Land Estate operating autonomously from the Head Office i.e. maintenance, cleanliness, co-ordinating and tracking all sales contracts.Consistently achieved Sales Targets.Building Rapport and Establishing Credibility.Intimate knowledge and use of database.Ensuring all relevant Commonwealth and State Legislation is adhered to. Cash, Credit Card and Cheque processing and Banking.

Consistently improving sales numbers by the staff I trained.Responsible for liaising between clients and the office.Responsible for de-drafting new home designs according to clients needs.Responsible for estimating new costs of re-designed homes. Responsible for the cleanliness and maintenance of display homes. Responsible for House and Land Packages in the South East.Ensuring all relevant Commonwealth and State Legislation is adhered to. Consistently achieving good Sales numbers with low cancelationsCash, Credit Card and Cheque processing and Banking. Responsible for Daily Reception Relief.

Achieved $1.8 Million in sales in one fortnight.Grew from the third in local market to second largest market share.Trained by Ryan Currie rated as Thomson Real Estate's best lister and sales person in Melbourne.Scheduling of appointments for various parties.Responsible for organisation and maintenance of two separate databases.Responsible for conducting up to 15 Open for Inspections a week. In charge of organising and maintaining Ryan's calendar. Responsible for conducting follow-up calls from Open for Inspections and Auctions.Cash, Credit Card and Cheque processing and Banking.

Served with distinction in East Timor 2002.Awarded Australian Active service medal, U.N. medal and Infantry Combat Badge.Nominated for Soldiers Medallion. Completed numerous courses including Certificate 2 in Resource Operations.