I have 13 years’ experience in education and training in the public and private sectors. I was an English Language teacher for 3 years from 2002 to 2005. I was a regional trainer/assessor for a work-based learning training provider from 2014 to 2017, before being promoted to area manager, a role I undertook for 3 years. Since then, I have worked for an awarding organisation, developing new apprenticeship standards as well as managing a team of end-point assessors. I also have 9 years’ experience in the hospitality sector, 6 years of which were in management of pubs and restaurants.Skills & experience:- Setting up and developing new apprenticeship standards- Management of processes to ensure projects are completed on time- Management of quality assurance- Workforce planning in a growth organisation- Management of regional & national remote teams- Risk/change management- Conducting appraisals/using performance improvement plans to support staff development- Coaching & mentoring team members- Chairing formal disciplinary hearings- Staff recruitment- Delivering staff training- Managing budgets & forecasting- Building client & partner relationships, delivering presentations & agreeing ways of working- Monitoring & contributing to promotional content on social media- Use of and supporting engagement with new/pioneering digital platforms- Ensuring compliance with GDPR, Safeguarding, Equality, Diversity & Inclusion legislation- Dealing with staff issues, including client complaints, malpractice, quality, personal circumstances- Analysis of team performance data