Daniel Parker Email & Phone Number

Dubai, United Arab Emirates

Managing all technical aspects of the product range across group territories involves engaging with customers and internal sales divisions. Collaboration with manufacturers worldwide to source information for new product development is essential, as is maintaining strong relationships with internal stakeholders to ensure seamless product introductions and sustained technical performance. Preservation of the company’s technical Intellectual Property and certifications, along with the design and management of renovations for new facilities to meet local accreditation requirements, is also a key responsibility.Leading projects for building exhibition stands and providing technical support to operational functions and customers aim to improve efficiency and reduce administrative overhead within the technical department. Additionally, overseeing the operations of the Outdoor Living delivery assembly and Appliance teams ensures compliance with environmental management standards (ISO: 14001:2015). Work includes exploring new technologies like Ceramic Coatings and conceptualising and designing support products for tile offerings. Maintaining knowledge of EQM, ECAS MOIAT, and SASO Saber portal requirements. Key Accomplishments: Streamlining Technical Reporting: Developed a live technical reporting application, reducing customer waiting times to under 24 hours, enhancing efficiency and responsiveness. Achieving 95% First-Time Fix for Customer Issues: Attained 95% first-time fix rate for customer issues, addressing over 5000 cases, by implementing systems to eliminate unnecessary site visits and delays, ensuring parts and resources availability. Enhancing Service Quality: Organised technical teams to conduct detailed reports and inspections, introducing a white-glove next-day delivery and installation service, elevating service quality and customer satisfaction.

Dubai, United Arab Emirates

Role Summary:Plan, organize, and direct the Technical Team to meet group expectations and requirements. This responsibility includes:Managing all technical related aspects of the full product range across all group territories.Interaction across customer types and internal sales divisions to handle sanitary, plumbing and tile products, from initial product introduction through to discontinuation, Own relationships with internal stake holders, ensuring seamless new product introduction and guaranteeing technical performance levels throughout the life of the product. Regular liaison and coordination with departmental heads and internal support departments.*Manage the generation and preservation of company technical Intellectual Property and certification, including archiving/storage of designs, documentation of know-how, preparation of product certification approvals and general maintenance of the company’s technical IP portfolio.*Manage the technical team to provide product and other technical support to operational functions and customers in an efficient manner.*Provide, either directly or indirectly installation advice and technical support as may be required on projects.*Improve within the technical department, the effectiveness of internal systems and processes wherever possible; increasing efficiency and reducing administrative overhead.*Manage the group’s technical function to meet KPI’s within the prescribed cost budget.*Ensure that the technical case data is updated and maintained on the company CRM.*Maintain relationships with key customers where necessary through frequent visits.*Foster a climate and culture where technical and quality issues are addressed effectively and promptly.*Manage, guide and motivate team members ensuring both personal and divisional objectives are achieved.*Mange and comply with all requirements for the environmental management portfolio and ensure compliance with ISO: 14001 2015 standards.

Dubai, Uae

In the role of Technical Consultant, the focus was on integrating Vapore Spa Solutions into the BAGNODESIGN/Sanipex Company, providing comprehensive technical support across retail, project, and wholesale divisions. This position utilised a broad range of skills to support various aspects of the Sanipex Group.I managed the design and installation of steam and sauna systems for high-profile clients and led the construction of major exhibitions such as SME, Index, The Hotel Show, and Big Five. I secured essential product certifications, created compliance statements for project approvals, and supported GCC markets with technical expertise on Dyson products. Additionally, I developed installation documents, conducted product testing, and created spare parts for over 20,000 BAGNODESIGN SKUs. As a tutor at the BAGNODESIGN Academy, I trained sales staff and contractors on steam room installations, further enhancing the team's capabilities.Key Accomplishments: Streamlined Installation Process: Developed universal installation manual templates for all product types, simplifying installation procedures. Enhanced Project Specification: Redesigned technical drawings to include critical dimensions, improving project specification accuracy.

United Arab Emirates

In the role of Technical Consultant, the focus was on integrating Vapore Spa Solutions into the BAGNODESIGN/Sanipex Company, providing comprehensive technical support across retail, project, and wholesale divisions. This position utilised a broad range of skills to support various aspects of the Sanipex Group.I managed the design and installation of steam and sauna systems for high-profile clients and led the construction of major exhibitions such as SME, Index, The Hotel Show, and Big Five. I secured essential product certifications, created compliance statements for project approvals, and supported GCC markets with technical expertise on Dyson products. Additionally, I developed installation documents, conducted product testing, and created spare parts for over 20,000 BAGNODESIGN SKUs. As a tutor at the BAGNODESIGN Academy, I trained sales staff and contractors on steam room installations, further enhancing the team's capabilities.Key Accomplishments: Streamlined Installation Process: Developed universal installation manual templates for all product types, simplifying installation procedures. Enhanced Project Specification: Redesigned technical drawings to include critical dimensions, improving project specification accuracy.Our Focus is on The Following:Full Technical support for Retail, Project & WholesaleInstallation of Steam and Sauna's Project Management for Steam & Sauna'sCompetent in achieving product certification for WRAS and BS accreditationExhibition ConstructionEfficient in creating LEED and Compliance statements for project approvalFull Technical Support of Dyson Airblade Hand-dryers & Airblade Tap to GCC marketsDocument Creation for new Bagno Design product rangesTutor/Trainer @ the Bagno Design Academy (Steam Room Training for Sales staff and Contractors)

Dubai

As a Plumbing Consultant, the focus was on leveraging previous plumbing experience to develop the retail plumbing business. Reporting to a company director the responsibilities included creating a business model to generate new leads, managing a sales team, and offering technical advice.

Key Accounts Manager's role was to navigate the UAE construction market and transition from domestic to mega-project industries. Key tasks involved identifying new projects, collaborating with major contractors and suppliers, specifying products, and achieving significant sales targets, in the first year I comfortably exceeded target in achieving AED 4.5m in sales.

Seaton, Devon Uk

High End Bathroom InstallationsFull Central Heating and Domestic Water SupplyFully Qualified & InsuredBpec Unvented Hot Water Cylinder InstallerResponsibilities /Skills Learned, Creating a Business plan, Understanding business processes, Advertising, Communication with customers, Ordering Components, Leading/Managing a team of Trades people to execute larger sized jobs, Working to a Project Schedule Investing, Invoicing and receiving payments, Designing Systems, Creating a Professional image, Financial Handling, Problem Solving and lateral thinking.

Devon, United Kingdom

Responsibilities/Skills learned: Learning and understanding the aspects of the job, working in a Team, Maintaining Work relations, and Safety aspects

Nvq2+, Plumbing Studies

NVQ Level 2 in plumbing Studies Modules Include: *Safety in Plumbing Activities *Key Plumbing Principles *Common Plumbing Processes *Cold.

Carpentry And Joinery Skills, City & Guilds Certification

*Fixing Floor Joists and Laying Flooring *Fixing a Door Lining in a Stud Partition *Making a Half Glazed Door *Hanging an External Door.

Education record

Axe Valley Secondary School 1996-2001 8 GCSE Passes: Including Grade A in Art & Design and C In Mathmatics Attained a Distinction.