Daniel Patton Email & Phone Number

Charlotte, North Carolina, United States

Lead client qualification activities to understand client’s objectives and requirementsIdentified and pursued value-added opportunities to enhance customer relationships and maximize client satisfactionCollaborated with the Sales team, supporting opportunity qualification, demonstrations, Proof of Value presentations (POV), RFP responses, and business justification in a pre-sales capacity.Provide subject matter expertise on our core competencies as trusted advisorUnderstand prospects challenges and requirements to create an overall technical solution addressing prospects’ challenges and needsProvide technical and non-technical input to sales team(s), project leaders, and management, as required.Built and maintained relationships with key decision-makers and stakeholdersCollaborate with sales teams to develop proposals and presentations

Atlanta Metropolitan Area

Work with project managers and other managers to achieve company deadlines.Develop and maintain procedures necessary to manage the NOC effectively and ensure consistency and high performance across the team.Manage day to day operations including: ticketing, incident management, scheduling and time management.Analyze KPI/SLA on delivery center performance to improve processes and improve delivery KPI/SLA’s.Provide detailed reports to management including metrics, staffing projections, root cause analysisOrganizational Development – Recruiting, personnel management, goal setting, training, coaching, mentoring, etc