Manager, Rental And Tech Shop
Managed the rental shop, tech shop, and retail store at Canada Olympic Park for 5 years, overseeing and leading teams of up to 70 employees, while ensuring all aspects of operations ran smoothly.• Managed budgeting, scheduling, reporting, purchase orders, and supplier contracts, consistently exceeding annual revenue targets by an average of 10% each year, while also maintaining expenses below budget.• Boosted operational efficiency by 20% through strategic recruitment, comprehensive training, effective scheduling, and streamlined workflows. • Coordinated servicing, repairs, and warranties for a 3,000+ skis/snowboard rental inventory as the “Senior Winter Technician”, developing and implementing a maintenance tracking system and servicing procedures that reduced inventory disposals by over 60%. • Refined processes for bike servicing, repairs, and warranties as the “Senior Bike Mechanic”, reducing equipment downtime by 35% for a 100+ mountain bike inventory. • Exceeded annual revenue targets for used rental equipment sales, increasing total bike inventory sales by 30% (from 50% to 80%), and achieving 100% turnover of winter inventory each year.• Played a key role in implementing new POS software and rental systems, streamlining guest booking, payment, and rental processes. This significantly reduced customer waiting times and increased rental capacity, resulting in a 25% boost in positive customer feedback. • Fostered a positive work environment through clear communication, mediated conflicts between team members, conducting regular training sessions and team-building activities, leading to a 20% reduction in employee turnover.• Served as a Health and Safety Committee member and department safety liaison. Developed and implemented safety protocols that exceeded industry standards, improving overall workplace safety and leading to a 40% reduction in workplace incidents/injuries.
