Track technician efficiency and productivity and create procedures to increase both areas Maintain CXI scores that are above the national average on a consistent basesCreate and maintain a true team culture where we are all held accountable to foster a fun goal driven environment where we fail or succeed together Maintained proper staffing levels by creating monthly schedules relevant to seasonal peaks in businessCompare and analyze monthly composite reports between SHD and fellow nation-wide dealerships in attempt to locate internal strengths and resolve financial deficiencies within our dealershipStrengthened the reputation of SHD by efficiently and effectively resolving product disputes between customers, manufacturers and dealership personnelBuilt brand loyalty by providing explanation and technical assistance in response to customer concernsImplemented consistent service procedures by collaboratively training and overseeing service staffAdministered warranty service work while raising and maintaining a 98% or higher accuracy rate of total claims submittedOperate a top 10 service department in the united states

•Compared and analyzed monthly composite reports between SHD and fellow nation-wide dealerships in attempt to locate internal strengths and resolve financial deficiencies within our dealership•Strengthened the reputation of SHD by efficiently and effectively resolving product disputes between customers, manufacturers and dealership personnel•Built brand loyalty by providing explanation and technical assistance in response to customer concerns•Implemented consistent service procedures by collaboratively training and overseeing service staff•Tracked weekly productivity and efficiency of technicians within the Service Department of SHD•Supervised all service advisors while overlooking daily counter operations and transactions•Administered warranty service work while raising and maintaining a 98% or higher accuracy rate of total claims submitted•Maintained proper staffing levels by creating monthly schedules relevant to seasonal peaks in business