Daniel Rayner Email & Phone Number

West Sussex, England, United Kingdom

West Sussex, England, United Kingdom

Sheffield, England, United Kingdom

• Responsible for managing the day-to-day operations across all departments of the hotel, I take a hands on approach in all areas of my work.• I navigated the Leopold Hotel through the challenges of the pandemic and shaped a new business model centralised around maximising customer service and profitability.• Developed & mapped the hotels social media calenda produce a range of targeted posts to boost sales and customer foot fall.• Engineered and launched a range of new operational… Show more • Responsible for managing the day-to-day operations across all departments of the hotel, I take a hands on approach in all areas of my work.• I navigated the Leopold Hotel through the challenges of the pandemic and shaped a new business model centralised around maximising customer service and profitability.• Developed & mapped the hotels social media calenda produce a range of targeted posts to boost sales and customer foot fall.• Engineered and launched a range of new operational / Health & Safety training programmes for the hotel, designed to re-engage furloughed team members to a new business model.• Overseeing all customer feedback, ensuring comments are followed up to pursue repeat business and customer recovery.• To continue my role of the Wedding & Events Manager (please see below). Show less

Sheffield, United Kingdom

As one of five senior managers at the Leopold Hotel, I take responsibility driving sales, developing products and services, communicating and engaging clients, suppliers and stake holders and ensuring the hotel continues to deliver exceptional services at all levels remains as one of best properties in the city. • Assisting the Hotel Manager in the day to day running and development of the hotel.• To communicate, drive and achieve financial, service and quality… Show more As one of five senior managers at the Leopold Hotel, I take responsibility driving sales, developing products and services, communicating and engaging clients, suppliers and stake holders and ensuring the hotel continues to deliver exceptional services at all levels remains as one of best properties in the city. • Assisting the Hotel Manager in the day to day running and development of the hotel.• To communicate, drive and achieve financial, service and quality KPIs.• Forecast, analyse competitors, and react to changes in the market.• Manage daily email, phone and online enquiries.• To create, manage and deliver a wide range of events and services.• Communicate key function details to other departments.• Complete show rounds, host events and client meets.• To provide exceptional service, to engage and maintain relationships with key stake holders.• Manage social media, and key marketing tools for the hotel.• Create training, health and safety, and business programmes / documents. Show less

Sheffield, United Kingdom

Supervising a small team, I took responsibility for driving accommodation and food and beverage sales, whilst ensuring guest satisfaction at all levels of the customer journey within the hotel. As a team we worked under pressure to maintain the Leopold Hotel as one of the highest ranking venues in the city.• To communicate, drive and monitor financial, service and quality KPIs• Provide guests with exceptional service, at all levels of the customer journey.• Manage… Show more Supervising a small team, I took responsibility for driving accommodation and food and beverage sales, whilst ensuring guest satisfaction at all levels of the customer journey within the hotel. As a team we worked under pressure to maintain the Leopold Hotel as one of the highest ranking venues in the city.• To communicate, drive and monitor financial, service and quality KPIs• Provide guests with exceptional service, at all levels of the customer journey.• Manage hundreds of daily enquires via phone, email and face to face.• Communicate key information throughout the hotels departments.• Assisting the day to day tasks of the Events Manager. Show less

Sheffield, United Kingdom

-Customer service- Quality assurance- Sales-Assisting the Events Manager

Derby, England, United Kingdom

Managing a team of 15, I ran a brand new Subway store at the heart of a university campus. I took responsibility for driving and monitoring Sales, brand standard, and quality KPIs. Following a successful period as Store Manager, I was employed to continue driving sales, monitoring quality and delivering training whilst I obtained a Degree.• To communicate, drive and monitor financial, service and quality KPIs.• Manage the day to day store operations.• Mentor and… Show more Managing a team of 15, I ran a brand new Subway store at the heart of a university campus. I took responsibility for driving and monitoring Sales, brand standard, and quality KPIs. Following a successful period as Store Manager, I was employed to continue driving sales, monitoring quality and delivering training whilst I obtained a Degree.• To communicate, drive and monitor financial, service and quality KPIs.• Manage the day to day store operations.• Mentor and develop the new Store Manager.• Driving brand standards. Show less

Belper, England, United Kingdom

Managing a team of 20, I worked with a team of Shift Managers to run a thriving McDonalds at the heart of the town of Belper.I took responsibility for:• To communicate, drive and monitor financial, service and quality KPIs.• Manage the day to day store operations.• Driving brand standards.