Daniel Rayner Email & Phone Number

West Sussex, England, United Kingdom

West Sussex, England, United Kingdom

Sheffield, England, United Kingdom

• Responsible for managing the day-to-day operations across all departments of the hotel, I take a hands on approach in all areas of my work.
• I navigated the Leopold Hotel through the challenges of the pandemic and shaped a new business model centralised around maximising customer service and profitability.
• Developed & mapped the hotels social media calenda produce a range of targeted posts to boost sales and customer foot fall.
• Engineered and launched a range of new operational… Show more
• Engineered and launched a range of new operational / Health & Safety training programmes for the hotel, designed to re-engage furloughed team members to a new business model.
• Overseeing all customer feedback, ensuring comments are followed up to pursue repeat business and customer recovery.

Sheffield, United Kingdom

• As one of five senior managers at the Leopold Hotel, I take responsibility driving sales, developing products and services, communicating and engaging clients, suppliers and stake holders and ensuring the hotel.
• Assisting the Hotel Manager in the day to day running and development of the hotel.
• To communicate, drive and achieve financial, service and quality… Show more As one of five senior managers at the Leopold Hotel, I take responsibility driving sales, developing products and services, communicating and.
• To communicate, drive and achieve financial, service and quality KPIs.
• Forecast, analyse competitors, and react to changes in the market.
• Manage daily email, phone and online enquiries.

Sheffield, United Kingdom

• Supervising a small team, I took responsibility for driving accommodation and food and beverage sales, whilst ensuring guest satisfaction at all levels of the customer journey within the hotel. As a team we worked.
• To communicate, drive and monitor financial, service and quality KPIs
• Provide guests with exceptional service, at all levels of the customer journey.
• Manage… Show more Supervising a small team, I took responsibility for driving accommodation and food and beverage sales, whilst ensuring guest satisfaction at all levels of the customer journey within the hotel. As a.
• Manage hundreds of daily enquires via phone, email and face to face.
• Communicate key information throughout the hotels departments.

Sheffield, United Kingdom

-Customer service- Quality assurance- Sales-Assisting the Events Manager

Derby, England, United Kingdom

• Managing a team of 15, I ran a brand new Subway store at the heart of a university campus. I took responsibility for driving and monitoring Sales, brand standard, and quality KPIs. Following a successful period as.
• To communicate, drive and monitor financial, service and quality KPIs.
• Manage the day to day store operations.
• Mentor and… Show more Managing a team of 15, I ran a brand new Subway store at the heart of a university campus. I took responsibility for driving and monitoring Sales, brand standard, and quality KPIs. Following a.
• Mentor and develop the new Store Manager.
• Driving brand standards. Show less

Belper, England, United Kingdom

• Managing a team of 20, I worked with a team of Shift Managers to run a thriving McDonalds at the heart of the town of Belper.I took responsibility for:
• To communicate, drive and monitor financial, service and quality KPIs.
• Manage the day to day store operations.
• Driving brand standards.