Daniel Robinson Email & Phone Number

Greenville-Washington, North Carolina Area

As a Service Operations Manager, I have the responsibility to effectively supervise Fleet Service specialists to respond to service matters, process service quotes, and generate timely and accurate invoices. Service matters would include working with Internal Service/Warranty concerning product quality complaints, working with customers and dealers to address customer complaints and assisting dealers with program questions. I am also responsible to ensure all invoices are reviewed, approved, and sent to the customer.My key accountabilities are:Manage and support the service specialist and claims processing teams reporting to this position.Ensure accurate and comprehensive claims processing.Timely resolution of all issues and problems, with appropriate documentation and follow up.Frequent team meetings and on-time completion of PMPs and reviews.Manage successful resolution of service issues with customer and Fleet team.Manage generation of invoices, including resolution of billing disputes.Offer support to Fleet Call Center and ensure accurate call center instructions are maintained by service specialist.Report failures to call center management team and suggest corrective action.Support and assist in implementing process/cost improvements within Fleet Services.

Greenville, North Carolina, United States

As a data analytics professional, I help my clients save money and identify trends within their material handling fleet by providing them with valuable insights based on their spend data. I use SQL to comb through large data sets and then present my findings in quarterly business reviews with high-level contacts. Through these business reviews and daily interactions with key decision makers, I strengthen our partnership within the business with the end goal of maximizing productivity.

Greenville, North Carolina, United States

-Build and maintain strong relationships with key decision makers to meet customer expectations of HYG Fleet.-Perform customer reviews and offer consultative services to help maximize my respective customer’s fleet uptime.-Increase customer satisfaction while promoting program retention and growth.-Facilitate appropriate training to dealers and customers alike in a quality and effective fashion.-Help my customers navigate the current and future issues with supply chain constraints and other industry obstacles.

Greenville, North Carolina, United States

-Responsible for communicating company policies, strategies and ensuring regional goals are met on a consistent basis within the twelve store district.-Maintain appropriate staffing throughout the district using performance appraisals, proper labor budgeting and through collaboration with my regional recruiter.-Provide appropriate guidance and discipline to maintain a productive and safe work environment.-Work with the training department weekly to obtain optimal performance from employees and in turn achieve company objectives. -Prepare weekly reports regarding key company metrics goals and store specific profit and loss statements.

Robersonville Nc

• Preform daily tasks including, but not limited to; operations, deli/produce/meat sales, meat processing, merchandising, and management.• Solely responsible for inventory management, order fulfillment, marketing and product pricing.• Worked diligently to ensure the business ran smoothly on a daily basis to increase sales and in turn increase the profitability of the business. • Managed a successful U-Haul Distribution Center through business which entailed;-Proper receiving/distribution procedures of all U-Haul rentals-Completion of receiving and distribution reports following each U-Haul transaction

Bachelor Of Science (Bs), Public Relations/Journalism

Bachelor Of Science (B.S.), Communication And Media Studies

Education record