Daniel Robinson Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

Greenwood Village, CO

As a technical support engineer level 2, responsible for fostering growth and productivity which includes mentoring employees, being a point of escalation, and ensuring the continuity pod is positioned for growth while proactively strategizing and planning for organizational growth and change. Primary responsibilities are working tickets and taking calls.

Greater Denver Area

Answer Level 1 inbound calls and email trouble tickets with a goal of customer satisfaction while maintaining a high first-call-resolution rate. Primary responsibility includes assessing customers’ technical support needs using experience, documented procedures and available tools. Created and updated troubleshooting documentation to increase first call.

Wahiawa, HI

Administratively and operationally supervised over 33 personnel.Responsible for the installation, planning and maintenance ofinfrastructure and intelligence computer systems.Repaired electrical equipment using hand and power tools, testing, anddiagnostic equipment.-Performed installation and maintenance of organizational levelcryptographic and ancillary.

Afghanistan

Tier 2 ticket troubleshooting of over 4,000 trouble tickets across 800 computers, 500 phones, while managing the accounts of over 370 users ensuring network and hardware connectivity. Oversaw classified information/communication systems as an Information Maintenance Officer and ensured communication security against organizational requirements and.

Wahiawa, HI

Responsible for quality assurance in the prevention of the re-occurrence of defects and ensured proper maintenance practices were being performed in a fast-paced and deadline driven environment. Technical expert in the installation of communication and cryptographic systems, fiber optic / coaxial cable, duct and conduit, and server racks /equipment..

Education record

Computer Science