Daniel Robles Email & Phone Number

Houston

• Independently manage and lead team of over thirty field-support engineers to guide team to achieve sales, service and support goals• Drive warranty conversion to Service Contract sales directly leading to over $300K in sales revenue per quarter• Lead multi-year Clinical Specialist contract sales and renewals leading to over $1 million in sales revenue per year• Drive installations on an ongoing basis for recognition of over $12 million in revenue yearly• Administer 24/7/365… Show more • Independently manage and lead team of over thirty field-support engineers to guide team to achieve sales, service and support goals• Drive warranty conversion to Service Contract sales directly leading to over $300K in sales revenue per quarter• Lead multi-year Clinical Specialist contract sales and renewals leading to over $1 million in sales revenue per year• Drive installations on an ongoing basis for recognition of over $12 million in revenue yearly• Administer 24/7/365 customer support• Plan detailed sales demonstrations, installations projects, and service visits, with a strategy to accomplish goals on a strict timeline to meet company and customer expectations, while exposing teammates to role development opportunities• Perform annual and needs-based teammate performance assessment and created individualized strategies for performance development• Performed human resources activities such as lead recruiting events, hire and fire, interview, and offer negotiation• Train new hires on core role expectations, team and customer communication protocol, product knowledge, resource locations, strategies for success, and more• Mentor new hires and develop new mentors with guidance on helping new hires achieve baseline goals.• Continued maintenance and support of customer’s support needs through field service activities, including travel throughout 5-state region for case support and technical service• Manage regional installation and update projects, to ensure revenue targets are reached on a quarterly basis and work with senior management when circumstances required adjustments to plan. Show less

Houston, Texas Area

-Train and mentor colleagues on all aspects of their roles including product technical knowledge, administrative and operationalprocesses, sales processes, marketing strategy, clinical techniques, etiquette, and time-management, with a focus on patient safety,self-sufficiency, work-life balance, well-defined customer needs, and business objectives-Optimize and expand clinical utilization of company products through strategic story-based discussions of product features… Show more -Train and mentor colleagues on all aspects of their roles including product technical knowledge, administrative and operationalprocesses, sales processes, marketing strategy, clinical techniques, etiquette, and time-management, with a focus on patient safety,self-sufficiency, work-life balance, well-defined customer needs, and business objectives-Optimize and expand clinical utilization of company products through strategic story-based discussions of product features andbenefits with a focus on improving operating room efficiency, user experience, and treatment outcomes-Lead clinical evaluations, cadaver labs, and department presentations of a large portfolio of software and hardware productsspanning Healthcare IT, radiology, and surgery specialties using specialty specific use cases to improve presentation impact-Operate side-by-side with sales representatives during the sales cycle starting with discussions with customers to define needs, creation of a sales strategy and quotation, followed by a needs-specific product presentation/clinical evaluation, then follow-up-Initiate and lead sales and support calls, one-on-one and group, to promote accelerated learning and increase awareness of sales campaigns, new products, and company vision with a focus on memorable, practical knowledge-Travel 5-state region to new accounts for large investment product launches with the goal of integrating Brainlab personnel with hospital team, endorsing product utilization by discussing and identifying application opportunities, and setting service expectations-Continuously enhance company value by proactively interfacing with corporate departments and leaders to promote improved processes, and increase knowledge through independent product, market, and competitor research-Consult with hospital administration on the value of a service contract and dedicated in-house support specialists through the presentation of logical, finance-focused reasoning Show less

Houston, Texas Area

- Conduct professional level on-site and remote product guidance to physicians and operating room personnel to maximize image-guided surgery and surgical planning product efficiency and utilization- Lead sales-related clinical evaluations, cadaver labs, and department presentations of a large portfolio of software and hardware products spanning Healthcare IT to surgery specialties- Collaborate with surgeons, other physicians, as well as non-physician users by continuously assessing… Show more - Conduct professional level on-site and remote product guidance to physicians and operating room personnel to maximize image-guided surgery and surgical planning product efficiency and utilization- Lead sales-related clinical evaluations, cadaver labs, and department presentations of a large portfolio of software and hardware products spanning Healthcare IT to surgery specialties- Collaborate with surgeons, other physicians, as well as non-physician users by continuously assessing methods, analyzing outcomes, and implementing solutions- In-service physicians and hospital personnel, including operating room staff, radiology, sterile processing, biomedical and information technologies staff- Troubleshoot and repair system hardware and software, perform preventative maintenance inspections, produce repair manual additions, and install software and hardware upgrades- Train Brainlab clinical associates and sales representatives on many aspects of their roles- Operate side-by-side with sales representatives, communicate sales leads, sales strategies, quotereview critique and networking opportunities to account managers- Utilize Salesforce software to document vital customer information, report case coverage, productfeedback and complaints, collaborate with colleagues, and research product history- Independently manage schedule of cases, trainings, inspections, repairs, meetings, and office work- Engage in continuous education opportunities including completion of employer provided producttrainings and college-level coursework in human sciences Show less

Houston, Tx

-Study complete, facility-wide standard operating procedure (SOP) manual and become expert consultant of plasma donation centerfunctions, roles, and processes-Perform daily QC and validations of screening, collection, and storage equipment inventory in accordance with SOP-Enforce SOP and cGMP compliance by performing daily observations and documentation review, retraining, periodic whole-facilityaudits, trending, and corrective action plans-Educate associates on detailed… Show more -Study complete, facility-wide standard operating procedure (SOP) manual and become expert consultant of plasma donation centerfunctions, roles, and processes-Perform daily QC and validations of screening, collection, and storage equipment inventory in accordance with SOP-Enforce SOP and cGMP compliance by performing daily observations and documentation review, retraining, periodic whole-facilityaudits, trending, and corrective action plans-Educate associates on detailed aspects of their roles, current regulations, and use of new equipment-Participate in the job applicant in-person interviewing process Show less