Daniel Rodriguez Email & Phone Number

Washington, Dc, Us

Falls Church, Virginia, United States

-Monitor network outages and verify virtual server connectivity/performance using SolarWinds SIEM and vsphere-Assist network engineers in configuring and troubleshooting VLAN interfaces to adhere to compliance standards-Audit and prevent security risks using SolarWinds and Trellix to ensure up to date patches and maximum uptime per STIG compliance -Reboot ISE servers using vsphere when network outages or server connectivity issues present themselves-Verified access controls within the ServiceNow environment, ensuring proper user access based on role specific-needs to adhere with ITIL change and configuration management best practices-Managed tickets using ServiceNow and Remedy to address network, Active Directory, and endpoint detection issues

Fort Belvoir, Virginia, United States

-Resolved 30+ network/software level 1 tickets per shift using Remedy and ServiceNowInstalled, modified and repaired software using BeyondTrust (bomgar) and CMD to resolve technical issues-Provided walkthrough guides addressing common issues to reduce average number of tickets by 15%-Used Microsoft endpoint management tool to verify up to date security patching and mobile device management-Trained new hires to manage tickets, diagnose common problems, and use proper documentation of issues and troubleshooting

Stafford, Virginia, United States

Work within a VM using amazon workspacesHandled PII and assisted unemployment related issues for claimantsAdhered to company policies and scripts to consistently achieve call-time and quality standards.Manage and resolve over 40 claimant cases per day

Associate'S Degree, Cyber/Computer Forensics And Counterterrorism

Coursework experience using linux distros such as Ubuntu and Kali Linux Python and C++ Scripting Coursework Digital Forensics Network.

It, Cybersecurity